[Hiring] Manager of Quality @Thyme Care

Role Description

As Manager of Quality at Thyme Care, you will own the day-to-day operation and ongoing maturation of Thyme Care’s patient safety and clinical risk program as our care model and membership continue to grow.

• Ensure safety events are consistently identified, escalated, reviewed, remediated, tracked, and translated into meaningful improvements in care.
• Strengthen workflows and controls, improve the reliability of event review and follow-through, identify trends and emerging risks.
• Serve as a clinical quality resource across broader Quality priorities to support NCQA accreditation, annual mock audits, HEDIS/Stars clinical quality gap closure.
• Use your RN background to evaluate clinical evidence, data, identify gaps, support remediation, and ensure Thyme Care’s quality programs are clinically rigorous and operationally sound.
• Partner closely with Clinical, Care Teams, Compliance, Partnership Operations, Product, and Care Delivery Operations.

Qualifications

• Active, unrestricted RN license.
• 4+ years of experience in clinical care, healthcare quality, patient safety, clinical risk management, care management, health plan operations, or a related healthcare environment.
• Experience reviewing clinical events, quality of care concerns, incidents, complaints, or other patient safety matters.
• Demonstrated ability to conduct structured investigations and translate findings into corrective or preventive actions.
• Strong clinical documentation, written communication, and critical-thinking skills.
• Experience developing or implementing healthcare policies, workflows, SOPs, or staff education.
• Strong project management and organizational skills with the ability to manage both recurring operational work and longer-term program initiatives.
• Ability to collaborate and influence effectively across clinical and non-clinical teams.
• Comfort analyzing data and producing recurring quality or safety reports.
• Proficiency with Google Suite/Excel and comfort learning EHR, reporting, and workflow tools.

Requirements

• Experience with root cause analysis, failure mode/failure point analysis, PDSA/PDCA, or Lean Six Sigma methods.
• Experience in oncology, care management, population health, or complex/high-risk patient populations.
• Experience with CMS, Models of Care, NCQA accreditation or regulatory requirements.
• Experience with member complaints, grievances, quality-of-care investigations, or service recovery.
• CPHQ, CPPS, Lean Six Sigma, or related quality/patient safety certification.
• Experience in a startup or value-based care environment.
• Experience partnering with Product or Data teams to build clinical safety reporting or monitoring tools.

Benefits

• Base salary for this role is $126,000-$140,000.
• Salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Thyme Care.

Company Description

At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.

We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.