[Hiring] K-12 Quality Assurance Manager @QM Quality Matters, Inc.

Role Description

In this role, the K-12 Quality Assurance Manager will:

• Manage the K-12 Course Review activities of the QM Quality Assurance department with responsibility for QA goals, assuring the integrity of the course review process.
• Support the Quality Matters™ (QM) organization toward achieving QM's philosophy, mission, strategy, and annual goals and objectives.
• Support the requirements of the Quality Assurance Department through the implementation of the strategic goals and objectives of Quality Matters™, primarily by supporting quality assurance services and related K-12 initiatives of Quality Matters.

In fulfillment of the responsibilities, the K-12 Quality Assurance Manager will:

• Manage Quality Matters course reviews for the K-12 Program.
• Ensure the Course Worksheet and Course Alignment Map are accurate and complete.
• Ensure state or content standards submitted with a course review are correct and included in the Course Worksheet and Course Alignment Map.
• Review Course Worksheets to determine if Course-Level and Module-Level Objectives are measurable at 85% or more.
• Determine appropriate subject matter expertise needed for each course review and analyze the pool of available reviewers to determine the best fit for the review team.
• Contact Peer Reviewers and assign them to course reviews.
• Provide the review team with review information and open reviews.
• Answer course review policy and procedure questions as needed.
• Guide stakeholders on how to apply Specific Review Standards and Annotations.
• Provide guidance and follow-up with Lead Reviewers and Peer Reviewers to ensure timely and accurate course reviews.

Support QM K-12 Initiatives:

• Meet regularly with the QA K-12 department to provide guidance related to K-12 projects and strategic directions.
• Collaborate with QM K-12 partnership organizations on projects as needed.
• Attend QM K-12 departmental meetings, virtual conferences, K-12 Advisory Council, and K-12 QMC meetings.
• Support K-12 strategic initiatives related to course reviews and other potential quality assurance products.
• Communicate with current and prospective participants/institutions/organizations about course reviews.
• Provide an overview of the different reviews an institution/organization/participant may consider with Quality Matters.
• Answer course review-related questions from current and prospective participants/institutions, organizations, and service providers to fit their needs.
• Evaluate the needs of prospective organizations and make recommendations on the best review approaches for their needs.
• Serve as a subject matter expert for K-12 curriculum-related questions.
• Answer questions related to the alignment of K-12 curriculum.
• Provide guidance on the demonstration of alignment within K-12 courses as required in the K-12 Rubric.
• Serve as the subject matter expert for K-12 state standards questions.
• Maintain a manual of specific state online course eligibility rules, regulations, and content standards.
• Reach out to state department of education to clarify rules, regulations, and content standards.
• Answer questions related to the use of state standards.
• Review K-12 Quality Assurance related professional development.
• Provide guidance on K-12 QA-related professional development.
• Determine alignment of K-12 QA-related professional development to QA policies and processes.

Manage Internal and External Relationships:

• Coordinate with all relevant quality assurance stakeholders as necessary to ensure Quality Matters standards, policies and practices are consistently applied.
• Communicate information (via phone, email, website, etc.) regarding quality assurance products, services, and processes, as needed.
• Represent QM Quality Assurance in all communications, including meetings, webinars, phone calls, and conferences.
• Collaborate as a member of the Quality Matters Team.
• Participate in weekly staff and team meetings.
• Work with staff and subscribers in small workgroups as needed.
• Work with QM staff to meet strategic goals and objectives.
• Other duties as assigned.

Qualifications

• Bachelor's Degree and a minimum of 5 years related work experience in K-12 online education.
• K-12 curriculum development knowledge and experience.
• Knowledge of the Quality Matters K-12 Rubric Specific Review Standards and Annotations, and the National Standards for Quality Online Learning.
• Knowledge of and experience with a variety of state content standards.
• Ability to multitask with high attention to detail and strong organizational skills.
• Excellent time management skills, including the ability to handle multiple tasks and meet deadlines consistently.
• Strong work ethic with a high level of professionalism.
• Ability to work independently and as part of a team in a fast-moving, virtual work environment.
• Strong communication and interpersonal skills.

Requirements

• Self-starter, capable of being productive in a fast-moving virtual office environment.

Preferred Qualifications

• Background in quality assurance for online learning.
• Experience in the application of the QM Rubric to online course design.
• Experience as a QM Course Reviewer.
• Fluent in Spanish.
• Experience utilizing generative AI tools responsibly to enhance productivity, with an understanding of AI data privacy and output verification.

Technology Proficiencies

• Demonstrated proficiency with Microsoft Office Suite.
• Video conferencing software, Zoom.
• Google applications.
• Ability to learn proprietary database systems as well as other software packages, as needed, i.e. Alfresco.

Benefits

• Salary of $66,636 annually, based off of a 40-hour work week, minimum, paid in biweekly increments.
• Eligible to participate in QM's competitive benefits package including medical, dental, vision, life, long-term disability, 401(k), 12 paid holidays, paid vacation and paid sick leave.

Work Environment and Physical Demands

• This job operates in a telecommuting and/or home office environment.
• The work in this role is conducted primarily through the use of computers or computer-based and internet technology as well as other office productivity machinery such as a computer printer.
• The job is largely sedentary and requires continual and sustained operation of a computer.
• This role requires occasional travel to conferences and meetings (about 5%; 2 trips per year).
• All QM employees are required to be available to attend the synchronous core schedule of Monday through Friday, 10:00 am to 3:00 pm, EST and participate in weekly staff meetings.