[Hiring] Jr. Security QA Analyst @Paramo Technologies

Role Description

To apply for this position, you must reside in the Americas, preferably South and Central America. Applications from other locations will be disqualified from this selection process.

You will ensure the Information Security Team's tasks are completed to the expected quality standards and helps bridge the gap between development and security, focusing on learning security methodologies while supporting the broader engineering team's goal of releasing secure products.

Key Responsibilities:

• Review closed tickets by the Information Security Team and ensure that they comply with the defined quality criteria.
• Review new and updated documentation from the Information Security Team and ensure it complies with the defined quality criteria.
• Review the Information Security Team KPIs and implement the defined corrective actions for those that are out of threshold.
• Other quality assurance tasks within the Information Security Team will arise.
• Work with the Information Security Project Manager on any project management support tasks.
• Be a facilitator: provide constructive feedback, identify the root cause of failures, help improve processes, and support team members in fixing mistakes.
• Design, implement, and maintain an Artificial Intelligence (AI) knowledge system that uses documented processes to provide consistent, on-demand guidance to the team.
• Propose improvements to achieve better quality and reduce overhead.
• Document new procedures or update existing ones.
• Ensure that documentation is accurate, comprehensive, and delivered on time.
• Create reports, some of which are based on the tickets.
• Keep track of tasks assigned to others.
• Engage in ongoing training and professional development to enhance skills and stay current with emerging threats and technologies.
• Share knowledge and expertise with the team to foster a culture of security awareness and continuous improvement.
• Adhere to the organization's different policies.
• Keep your work organized based on tickets (Jira).

Qualifications

• Ongoing Bachelor's degree in computer science, telecommunications, or other related academic fields.
• Hands-on experience reviewing operational tickets and process documentation for quality, completeness, and adherence to established policies.
• Understanding of ticket lifecycle management and quality standards in IT teams.
• Hands-on experience building AI-powered knowledge assistants based on structured and unstructured process documentation.
• At least 1 year of work experience in similar roles.
• Excellent writing skills in both English and Spanish.
• Teamwork experience.
• Ability to work independently and as part of the Information Security Team, and can work under minimal supervision.

Requirements

• Good networking and cybersecurity foundations to understand and use the tools managed, and to confirm whether the documented resolutions are correct.
• Strong written and verbal communication skills in English and Spanish (B2/C1).

Benefits

• 22 days of annual leave.
• 10 days of national holidays.
• Health Insurance options.
• Access to e-learning platforms.
• Possibility of on-site English classes in some countries.
• Opportunity to develop professionally and create strong working relationships.