[Hiring] IT Quality Assurance Analyst II @First Citizens Bank

Role Description

The Quality Assurance (QA) Analyst II is responsible for performing independent quality assurance testing and validation activities to ensure the effectiveness, accuracy, and reliability of business and technology solutions. This role develops and executes test strategies, test plans, and test cases while identifying issues, trends, and gaps within applications, processes, and programs. The QA Analyst II provides objective assessments of systems, policies, and procedures and communicates findings, recommendations, and risks to project teams and management.

The QA Analyst II collaborates closely with business, project, and development teams to coordinate testing activities, ensure testing environments meet requirements, and support successful project delivery. This position also contributes to testing process improvements, defect management, quality metrics reporting, and mentoring less experienced team members.

Qualifications

• Minimum Required Education and Experience: Bachelor's Degree and 4 years' experience OR High School Diploma or GED/Equivalent and 8 years' experience in Quality Assurance experience in a Financial Services organization
• 5+ years of Quality Assurance experience within Banking, Financial Services, Payments, Lending, or Treasury Management environments (Preferred)
• Experience testing APIs, web services, and system integrations (Preferred)
• Experience with test automation tools such as Selenium, UFT, Playwright, or similar technologies (Preferred)
• Knowledge of Agile, Scrum, and DevOps methodologies (Preferred)
• Experience with SQL and database validation testing (Preferred)
• Experience using Azure DevOps, Jira, HP ALM, qTest, TestRail, or similar test management platforms (Preferred)
• Understanding of ACH, wire transfer, online banking, digital banking, or other financial services applications (Preferred)
• Experience in data validation, large-scale system implementations, and end-to-end integration testing (Preferred)
• Professional certifications such as Certified Software Quality Analyst (CSQA), Certified Tester Foundation Level (ISTQB), or other quality assurance certifications (Preferred)
• Proven ability to lead testing efforts across multiple concurrent projects and mentor junior QA professionals (Preferred)
• American Society for Quality (ASQ) certification(s) preferred or equivalent quality-related certification (Preferred)

Requirements

• Experience creating and executing comprehensive test plans, test cases, and test scripts.
• Knowledge of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC) methodologies.
• Experience with defect tracking and test management tools.
• Strong analytical, problem-solving, and troubleshooting skills.
• Experience analyzing business requirements and translating them into test scenarios.
• Ability to identify risks, trends, and quality concerns and communicate findings effectively.
• Strong verbal, written, and interpersonal communication skills.
• Ability to manage multiple priorities and meet project deadlines in a fast-paced environment.
• Experience facilitating defect review meetings and collaborating with cross-functional teams.

Benefits

• Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates.
• More information can be found at First Citizens Bank Benefits .