[Hiring] IT Director of Quality Assurance @Ethos Risk Services

Role Description

We are seeking a full-time Director of Quality Assurance to own software quality across Ethos, overseeing an outsourced QA team and the processes, tooling, environments, and metrics that prevent defects from reaching production. Our ideal candidate is an experienced, results-driven QA leader who will:

• Establish a consistent defect lifecycle.
• Reduce defect aging.
• Implement effective root cause analysis and preventive measures.
• Improve the reliability of test environments.
• Standardize QA tools and processes within their first year.
• Integrate AI-based solutions into daily QA operations and performance tracking.
• Establish a comprehensive KPI framework that drives measurable improvements in software quality, efficiency, and accountability.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent practical experience (required).
• 8 to 10 years of progressively greater responsibility in software quality assurance.
• 3 to 4 years in a QA management role leading teams and managers.
• Proven expertise in defect lifecycle management, root cause analysis, and preventive quality practices.
• Hands-on experience establishing and maintaining test environments and test data management practices.
• Strong working knowledge of QA tooling, such as test management (e.g., Xray, Zephyr, TestRail), defect tracking (e.g., Jira, Azure DevOps), and automation frameworks (e.g., Selenium, Playwright, Cypress).
• Practical experience using AI-based tools in QA or team management, and enthusiasm for expanding their use.
• Experience defining QA KPIs and producing executive-level monthly and quarterly reporting.
• Familiarity with CI/CD pipelines and integrating automated testing into delivery workflows.

Requirements

• Direct the day-to-day activities of an outsourced QA team of 8 to 10 resources, establishing priorities, performance expectations, and accountability for quality deliverables.
• Oversee vendor agreements, SLAs, staffing, onboarding, and performance evaluations.
• Establish and enforce standardized defect tracking, classification, prioritization, and resolution processes.
• Lead structured root cause analysis of production defects and implement preventive measures.
• Partner with DevOps to maintain stable, production-representative QA, staging, and UAT environments.
• Develop and continuously improve QA processes across various testing types.
• Evaluate and implement QA tools and automation frameworks.
• Apply AI-based solutions to various QA functions.
• Define and monitor performance metrics.
• Produce monthly quality reports and quarterly reviews for the VP of Engineering and CTO.
• Collaborate with engineering, DevOps, IT Delivery Leads, and Technical Product Owners to integrate QA into sprint and release planning.

Benefits

• Paid Time Off and Sick Time
• Medical, Dental, and Vision Insurance
• Short-Term + Long-Term Disability Insurance + Life Insurance
• 401(k) Matching
• Employee Referral Bonus Program