[Hiring] Home-Based QA, Documentation & Executive Support Specialist @DCX

Role Description

Are you a highly detail-oriented and proactive professional who thrives in handling multiple responsibilities with precision? We’re looking for a Home-Based QA, Documentation & Executive Support Specialist to join our DCX team. In this role, you will work closely with the CEO of a growing technology and consulting firm, supporting software quality assurance, documentation, client onboarding, and executive operations. This is a great opportunity to contribute to innovative, AI-powered platforms while developing your skills in a fast-paced and dynamic environment.

Qualifications

• Bachelor's degree in Business Administration, Communications, or a related field.
• 1-3 years of proven experience as an executive assistant/virtual assistant or experience with software testing or QA.
• Strong verbal, written, and English communication skills.
• Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.

Requirements

• Highly Proficient Communicator: Strong spoken and written English communication skills.
• Detail-Oriented & Meticulous: Strong attention to detail with the ability to identify errors and inconsistencies.
• Self-Directed & Proactive: Able to work independently, prioritize tasks, and take initiative.
• Analytical & Problem-Solver: Capable of identifying issues and providing clear, structured solutions.
• Adaptable & Multi-Tasker: Comfortable switching between different types of tasks efficiently.
• Trustworthy & Discreet: Handles confidential information with professionalism and integrity.

Responsibilities

• Software Quality Assurance
  • Execute detailed test scripts covering every page, feature, and workflow across our platforms.
  • Document bugs with precision — screenshot, URL, expected vs. actual, severity.
  • Regression testing after each deployment.
  • Exploratory testing — try things a real user would try, find edge cases.
  • Verify fixes and confirm nothing else broke.
  • Maintain the test log with a running record of results.
• Documentation & User Guides
  • Write step-by-step user guides for every feature (screenshot-heavy, for non-technical users).
  • Create and maintain onboarding checklists and SOPs.
  • Keep documentation current as features evolve.
  • Build an FAQ knowledge base from client questions.
  • Format and polish client-facing deliverables.
• Client Onboarding & Support
  • Walk new clients through the platform via video call.
  • Help clients upload their data (test reports, factory documents, compliance records).
  • Answer client questions and document feedback.
  • Track onboarding progress per client.
• Executive & Administrative Support
  • Research — companies, regulations, competitors, industry trends.
  • Meeting preparation and follow-up notes.
  • Document formatting, proofreading, and organization.
  • Calendar management, correspondence, scheduling.
  • Data entry, verification, and cleanup.
  • Anything else the CEO needs done well and on time.

Benefits

• Salary Range: PHP 50,000 - 55,000.
• Industry: Consumer Services.
• Job Type: Full-time.
• Work Shift: 8:00 AM - 5:00 PM EST (USA).
• Workdays: Monday through Friday (USA).
• Industry-leading salary packages.
• Permanent work-from-home setup.
• Company equipment provided.
• Internet stipends upon regularization.
• HMO Coverage.
• PTO credits and service incentive leaves.
• Major spring and winter company live events.
• Monthly employee appreciation virtual events.
• Company-provided career skills training courses.
• A company culture focused on your personal and professional growth.