[Hiring] Freelance Polish & German Quality Manager @CMX Solutions

Role Description

Are you fluent in Polish and German and looking for a fully remote position with a well-established German company that has a strong and stable customer base? If you value flexibility, professional growth, and the comfort of working entirely from home – this opportunity is for you.

We are expanding our 100% work-from-home team and are looking for an experienced Quality Manager based in Poland who wants to build their career in an international environment – without commuting, without relocation, and with full technical support provided. As a German- and Polish-speaking Quality Manager, you will be responsible for ensuring and continuously improving the quality of our services. You will work closely with various teams to define, monitor, and optimize quality standards.

• Manage and maintain collaboration with external clients regarding all quality and performance-related topics.
• Coordinate and provide functional leadership to the Quality Team while ensuring compliance with defined quality standards.
• Analyze relevant quality KPIs and derive as well as implement optimization measures at team and project level.
• Support selection and recruitment processes when required.
• Lead, motivate, and further develop employees within the area of responsibility.
• Plan, organize, and conduct coaching sessions as well as continuously monitor performance.
• Prepare regular reports and presentations for internal and external stakeholders.
• Contribute to training initiatives and continuously develop quality processes and standards.
• Take on additional tasks to ensure contract-compliant and high-quality service delivery.

Qualifications

• Fluent in Polish and German with native-like pronunciation and communication skills – able to speak naturally and professionally in both languages.
• Basic English skills to communicate with members from the team.
• Lives in Poland and is looking for a flexible remote position.
• Professional experience in a comparable managerial role, ideally within a customer service or contact center environment; experience in training and coaching is an advantage.
• Knowledge and ability to analyze, model, and interpret data related to quality metrics.
• High attention to detail, independent and goal-oriented working style; solution-oriented mindset, strong self-motivation and organizational skills.

Benefits

• Flexible working hours – Monday to Friday: 08:00 to 18:00 CET.
• Integration into our supportive Expert Community of professionals.
• Reliable and on-time payments for your work.
• Comprehensive onboarding and ongoing training to help you succeed and grow your skills.
• A remote, international work environment where your contributions are valued.
• This is fully remote, long-term home-office work with equipment provided and structured onboarding to set you up for success from day one.
• Opportunities for professional growth and career development.

Application Process

Simply click "Apply now" and answer a few questions in our application form. We will then invite you to a video interview or phone interview. If we both feel it’s a good fit, we’ll clarify contractual details, provide training on data protection, and welcome you to our community after the initial onboarding.