[Hiring] Digital Accessibility Tester @InstantServe LLC

Role Description

The State of Connecticut is seeking an experienced Digital Accessibility Tester (Quality Assurance Analyst) to support the state's enterprise digital accessibility initiative. This is a manual accessibility testing-focused position responsible for evaluating:

• Websites
• Web applications
• Mobile apps
• Digital documents
• Enterprise platforms
• Chatbots
• Forms
• CMS integrations
• Legacy systems

The consultant will perform comprehensive accessibility audits, develop test cases, document findings, collaborate with development teams on remediation efforts, and ensure compliance with WCAG, ADA, and Section 508 standards.

Qualifications

• Bachelor's degree is required, preferably in the field of Computer Science, Software Engineering, IT, Web Development, Library or Informational Science, or Human Computer Interaction
• 3+ years of hands-on digital accessibility testing experience, including experience with assistive technologies, WCAG compliance, and manual testing methods
• 2+ years of experience on a digital product team, either working as a project owner or individual contributor
• Strong proficiency in manual testing with assistive tech: NVDA, JAWS, Dragon, Fusion, Deque, Wave, ZoomText, VoiceOver, TalkBack
• Strong proficiency in HTML, ARIA, and semantic markup knowledge
• Expertise in auditing common and legacy systems and products to find accessibility issues
• Demonstrated understanding of user-centered design (UCD) methodologies
• Strong understanding of responsive web design principles, techniques, and frameworks
• Experience testing and assessing accessibility issues on internal business processes
• Creative out-of-the-box thinking to provide solution-oriented guidance
• Can work both independently and collaboratively
• Experience as a mentor or coach for other product and service testers
• Strong interpersonal and communication skills
• Expert in facilitating the integration of test data to support analysis and remediation processes
• Strong ability to create and maintain documentation and best practice testing methodologies
• Ability to explain technical issues to non-technical stakeholders

Requirements

• Experience with software like Axe, WebAIM, SiteImprove, and Sitebulb
• Experience with browser devtools and accessibility extensions: Axe, WAVE, ARC Toolkit
• Strong written and oral communication skills
• Strong organizational skills and experience with project tracking software
• Experience in balancing a diverse workload of projects
• Excellent time management skills
• Ability to work independently as well as part of a team
• Ability to engage in rigid practices for accessibility testing
• Strong proficiency with MS Suite (Word, Excel, PowerPoint), Microsoft Teams, Outlook, and Zoom