[Hiring] CS Communities Auditor @Amazon

Role Description

Amazon’s Community Shopping program powers iconic customer experiences including Customer Reviews, Review Videos, Questions & Answers, and Visual Shopping content. All community content is moderated against Amazon’s global guidelines to protect the integrity of our marketplace. The auditing team is the ground truth for quality — we audit both manual and automated moderation decisions across 20+ languages and 25+ marketplaces, completing over 2.3 million audits annually.

This role requires an individual with exceptional written and spoken ability. Native level English fluency is a mandatory requirement for the role. Fluency in other languages is highly desirable and will be considered a significant advantage for applicants.

Key job responsibilities

• Quality Auditing
  • Perform high-volume, accurate auditing of both manual and automated moderation decisions to ensure compliance with Amazon’s community moderation guidelines.
  • Identify and document moderation errors, distinguishing between avoidable errors, judgment calls, and harmful misses.
  • Maintain consistently high personal audit accuracy and productivity against established targets.
• Insights & Continuous Improvement
  • Provide data-driven insights and recommendations to improve quality metrics for both manual and automated moderation.
  • Support calibration sessions with moderation partner sites, aligning on guideline interpretation and quality standards.
  • Conduct root cause analysis on quality trends and contribute findings to partner support WBRs and business reporting.
• Collaboration & Guidelines
  • Participate in auditing projects including the creation, improvement, and simplification of moderation guidelines.
  • Serve as a QA resource for moderation representatives and management.
  • Support automation deep-dive analyses by providing accurate audit data and insights to engineering teams.
  • Collaborate with training specialists to ensure moderation quality improvements are embedded in training materials.

Qualifications

• Matric/Grade 12/NQF4 or equivalent or higher qualification(s).
• Native or fluent French speaker with excellent English verbal and written communication skills. Additional language proficiency is highly desirable.
• Strong time management and organizational skills with the ability to complete tasks on time to a high quality standard.
• Comfort and experience communicating and influencing across job levels with both internal and external partners.
• Ability to deep-dive on audited results to identify root causes.
• Detail-oriented with strong analytical and problem-solving skills.
• Work schedule flexibility.
• Experience in quality assurance, content moderation auditing, or compliance roles.
• Proficiency in Excel and data analysis tools.
• Familiarity with content moderation workflows and automation quality assessment.
• Experience with root cause analysis methodologies.
• Proficiency in additional languages beyond those required for the role.

Benefits

• Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build.
• We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.
• Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups.
• Our inclusive culture empowers Amazonians to deliver the best results for our customers.