[Hiring] Business Process Quality Assurance @Open Look Business Solutions Inc

Role Description

As a Business Process Quality Assistant, you will support the Tech and Process Architect in ensuring that company processes are properly followed, documented, and continuously improved. You'll act as the first line of process policing — monitoring adherence, receiving and documenting feedback, and keeping all process documentation updated and accurate. Your role ensures that every department operates in alignment with defined procedures and that opportunities for improvement are consistently captured and escalated for review.

Key Responsibilities

• Process Auditing and Compliance
  • Regularly review and monitor department operations to ensure adherence to documented processes.
  • Identify process gaps, inconsistencies, or non-compliance and record them clearly.
  • Conduct periodic spot checks and audits as scheduled.
• Feedback and Escalation
  • Serve as the first receiver of feedback regarding processes, whether from staff, leaders, or clients.
  • Organize and categorize feedback for easy tracking and resolution.
  • Escalate findings and recommendations to the Tech and Process Architect for evaluation and action.
• Process Documentation
  • Maintain and update the company's process documentation and archives.
  • Assist in creating, formatting, and finalizing SOPs, process maps, and related materials.
  • Ensure version control and accessibility of all official process documents.
• Reporting and Support
  • Prepare regular reports summarizing audit results, feedback received, and areas for improvement.
  • Coordinate with department heads to clarify procedures and collect necessary data.
  • Support the Tech and Process Architect during process reviews, trainings, and quarterly evaluations.

What Success Looks Like

• Processes across departments are clearly documented and consistently followed.
• Feedback and findings are well-organized and easily traceable.
• The Tech and Process Architect receives accurate reports that inform decision-making.
• Departments see increased compliance and smoother internal operations.

Onboarding and Integration

During your first few weeks, you'll:

• Attend New Hire Orientation and Leadership Introductions.
• Review the Accountability Chart, Department Deliverables, and Core Processes.
• Shadow operations to understand daily workflows.
• Begin documenting observations and process flow notes.
• Assist in creating the Quality Audit schedule.
• Support quarterly and other scheduled reviews and reporting activities.

Qualifications

• Extensive Knowledge of ClickUp
• Able to create builds or learn how to build workflows
• Can troubleshoot ClickUp related issues
• Has experience documenting processes
• Has experience with creating visual mind maps/workflows
• Has tech support experience

Requirements

• MUST BE A FILIPINO RESIDING IN THE PHILIPPINES.
• Location: REMOTE-WFH Cebu City, Cebu, Philippines
• Schedule: Full-time, amenable to work in US time zones
• Start Date: Immediate

Benefits

• 100% Work-from-Home Setup
• Employment Regularization After 6 Months
• PH Government Mandated Benefits (SSS, Pag-IBIG, PhilHealth)
• 13th Month Pay
• HMO Life and Health Coverage
• 20% Night Premium Pay
• Paid Sick and Vacation Leaves

Company Description

At Open Look Business Solutions Inc. - 032 Outsourcing, we believe that great teams build great businesses. Guided by our core values Positivity, Integrity, Tenacity, Dependability, and Belief, we are committed to helping our clients grow while creating rewarding careers for our people.