[Hiring] Branch Quality Control Analyst @UMB Bank

Role Description

The Branch Quality Control Analyst is responsible for performing independent, quality control reviews of retail branch locations to identify operational and compliance risk within the retail branch. This associate works closely with the Compliance and Oversight Program Manager and reports to the Director of Compliance & Oversight for Consumer Banking.

The Compliance & Oversight team is comprised of a group of associates that are very hard working and are passionate about protecting the bank while providing support to our branches. At UMB, we want to be everything to our clients and the Compliance and Oversight Specialist team does just that by ensuring UMB’s consumer operations function seamlessly and in a way that protects our client’s financial needs.

How you’ll spend your time:

• Ensuring each review includes, at a minimum: an assessment of branch documentation, certification of cash on hand at the branch, observation of associate behavior and interviews with branch associates to assess the associate’s understanding of applicable regulatory requirements.
• Issuing a summary memorandum of each retail branch quality control review performed, including an overall risk rating articulating the level of risk observed in the branch review.
• Maintaining an ongoing risk rating guide accurately depicting the amount of risk within each retail branch.
• Assisting in operations related projects, as needed.
• Cultivate working partnerships with the Consumer Operations teammates and the Consumer Delivery Team.
• Collaborate with partners and support Consumer Banking to respond to requests from and timely resolve issues identified by regulatory bodies, internal audits or compliance engagements, or self-assessments.
• Evaluate operational documentation for monthly operational reporting of branch performance.
• Act as a supportive resource regarding Consumer Banking operations matters.
• Support Director of Compliance & Oversight in the aggregation and communication of Compliance & Oversight activities including data aggregation, analysis, and reporting.

Qualifications

• 5-7 years of branch / bank operations experience.
• High school diploma or equivalent.
• Ability to work independently with minimal supervision.
• Ability to build relationships and inspire trust across the organization.
• Ability to present and convey information in a way that is easily understandable to associates at varying levels within the organization.
• Proficient writing ability and strong experience with Microsoft Suite software and related banking applications.
• Ability to travel up to 75% of a scheduled work week.

Requirements

• This position was posted on 09/23/2026.
• The application deadline for this position is 45 days from the posting date unless filled earlier.

Benefits

• Paid Time Off
• 401(k) matching program
• Annual incentive pay
• Paid holidays
• Comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage
• Health savings, flexible spending, and dependent care accounts
• Adoption assistance
• Employee assistance program
• Fitness reimbursement
• Tuition reimbursement
• Associate wellbeing program
• Associate emergency fund
• Various associate banking benefits