[Hiring] Bilingual Quality Assurance Specialist @eBay

Role Description

At eBay, we're pushing the boundaries of ecommerce and transforming the automotive parts industry with our latest solutions. As a Bilingual Quality Assurance Specialist (Automotive Parts), based in Austin, you'll play a pivotal role in ensuring the quality and accuracy of our powerful experiences. Your bilingual (English/Spanish) skills and industry expertise will be key in improving the reliability of our platform. This is a groundbreaking opportunity to merge your automotive knowledge with innovative technology in a dynamic and collaborative environment!

• Perform end-to-end testing of our human to AI interactions and experiences that automotive professionals use to purchase parts.
• Conduct the test in both English and Spanish to guarantee accuracy and consistency.
• Validate AI fitment clarification behavior to provide accurate answers.
• Examine call transcripts and logs, generating clear and actionable defect reports.
• Offer input on new features and requirements based on testing results.
• Support catalog quality initiatives to resolve data content issues impacting fitment and lookup accuracy.

Qualifications

• Bilingual proficiency in English and Spanish, comfortable with phone-based testing.
• Strong automotive parts and fitment knowledge from supply chain or repair service experience.
• Familiarity with automotive catalog concepts and/or Auto Care ACES/PIES.
• Experience in structured Quality Assurance testing, including writing test cases, reproducing issues, and detailing defects.
• Diligent with the ability to work with call transcripts and logs.
• Strong communication skills and follow-through with product, engineering, and operations teams.

Requirements

• A deep understanding of how shops order parts and a dedication to improving this experience.
• A persistent focus on ensuring the accurate part and fitment.
• Eagerness to join a team working on next-generation technology for the automotive parts industry.
• A strong enthusiasm for the automotive industry combined with practical experience in automotive repair or parts distribution.

Benefits

• The base pay range for this position is expected in the range below: $61,600 - $103,600.
• Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience.
• The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable).
• A full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave).