[Hiring] Associate, Quality Assurance @Pearson

Role Description

The Forms Quality Assurance Limited Term Employee is responsible for ensuring the quality and accuracy of online assessments through comprehensive testing and verification processes. This role involves performing user acceptance and regression testing, following detailed test cases, and verifying functionality across multiple devices and platforms. The employee will help the larger group by collaborating with various teams and participating in continuous improvement initiatives.

Qualifications

• H.S. diploma or GED
• Working knowledge of industry standard mobile device and computer operating systems
• Proficient analytical, critical-thinking, and problem-solving abilities
• High attention to detail and precision in spotting discrepancies
• Proven ability to analyze, research, and clearly communicate testing outcomes and software defects to stakeholders
• Ability to work independently and collaboratively as part of a team
• Ability to manage time effectively and prioritize tasks
• Adaptable to changing requirements, environments, deadlines, and priorities
• Willingness to work on nights and/or weekends when required

Requirements

• Perform user acceptance testing and regression testing of published online forms/tests
• Utilize process documentation and follow detailed test cases to review online forms
• Verify testing form functionality on various devices and application platforms, ensuring form settings meet customer requirements
• Execute test runs and report bugs using Zephyr
• Research and analyze testing and production quality issues
• Assess work queues throughout the day and prioritize assignments according to process expectation and FQA Admin Team direction
• Execute test cases in a timely manner, relative to other team members and overall standard processing times
• Ensure test case verification and customer requirement expectations are clear and concise prior to execution
• Communicate any delays to the FQA Admin Team with an ETA
• Attend team meetings
• Interact primarily with the FQA Admin Team and more widely with the entire verification team to collaborate across programs as priorities shift
• Flex to help assist other groups as work demands
• Complete training on verification processes and best practices
• Work with the FQA Admin team, your mentor, and manager to ensure you have all necessary access and required training
• Pull up one on one with your mentor or the FQA Admin Team to work through any issues and answer any questions as needed
• Actively participate in continuous improvement initiatives by providing feedback to help implement solutions to enhance efficiency and accuracy
• Document and communicate repetitive issues to the FQA Admin Team so they can reach out to the owning teams to see where efficiencies can be made
• Stay up to date on TestNav system updates and impacts to verification processes
• Work overtime as needed to meet deadlines, including evenings and weekends

Benefits

• Full-time pay rate is between $18.00 - $21.00/hour
• This position is not bonus eligible