[Hiring] AI Quality Analyst @Hire Overseas

Role Description

We're looking for an AI Quality Analyst to support live deployments of AI systems for an early-stage AI company building coordination tools for home care agencies. This is not a passive monitoring role. You will play a critical part in ensuring AI agents perform reliably in real-world environments, stepping in when needed, exercising sound judgment, and helping the team continuously improve system performance.

• Review call transcripts and text messages generated by AI agents.
• Escalate issues to customers and internal counterparts.
• Flag edge cases that the system cannot handle on its own.
• Work under high volume and tight timelines.
• Communicate clearly without needing direction.

Qualifications

• 2 to 3 years of experience in operations, quality assurance, technical support, or a similar role.
• Strong ability to spot inconsistencies, edge cases, and failure patterns under high volume.
• Clear and concise communicator in both written and spoken English at a professional level.
• Comfortable making decisions in ambiguous, fast-moving environments without constant direction.
• Able to navigate multiple communication platforms such as Slack, Teams, and SMS simultaneously.
• Highly reliable and responsive with the ability to operate effectively in real-time workflows.
• Available to work 9 AM to 5 PM Eastern Time Monday through Friday.

Requirements

• Familiarity with EMR or EHR systems (training available for the right candidate).
• Experience in a healthcare-adjacent or home care environment.
• Spanish or Mandarin language proficiency.
• Background working at an early-stage startup or in a high-ambiguity environment.

Benefits

• Paid in USD (bi-monthly: every 15th and 30th).
• Paid Time Off in accordance with company policy.
• Observance of Holidays per company guidelines.
• 100% remote setup so you can work wherever you're most productive.
• Work directly inside an early-stage AI company building meaningful infrastructure for the home care industry.
• Be part of a team that moves fast and values your judgment.

How to Apply

Please include:

• Your updated resume.
• A short Loom video (1 to 2 minutes) introducing yourself, describing a situation where you identified and resolved an ambiguous or unexpected problem independently, and explaining how you communicate issues clearly under time pressure.

Only candidates who submit a Loom video will be moved to the next step of the hiring process.

Application Process Overview

• Initial Application - Submit your application and complete our prequalifying questions.
• Video Introduction - Record a video introduction to showcase your communication skills and work experience.
• Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable).
• Recruitment Interview - Initial screening with our talent team.
• Executive Interview - Meet with senior leadership to discuss role alignment.
• Client Interview - Final interview with the client team you'd be supporting.
• Background & Reference Check - Professional reference verification.
• Job Offer - Successful candidates receive a formal offer to join the team.

Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.