[Hiring] Transformation Program Director @WTW

Role Description

The Transformation Program Director is accountable for ensuring the delivery and execution of Propel, other AI initiatives, and critical non-AI projects across the HR and Marketing & Communications (MC) functions. This role serves as a central coordination point across multiple projects, ensuring interdependencies are actively managed, timelines are enforced, and executive stakeholders maintain clear visibility into program health through structured governance and reporting.

Responsibilities

• Program Planning & Delivery
  • Work in close partnership with HR, M&C, and GCO leaders, functional leaders, and project managers to translate initiative objectives into structured delivery plans and execution roadmaps.
  • Develop and maintain integrated program plan, risk register, RAID log, milestone trackers, and status dashboard to track progress across the program.
  • Drive day-to-day program execution, ensuring activities remain aligned to agreed milestones, timelines, and outcomes.
  • Escalate risks, decision points, and delivery concerns promptly, providing clear recommendations and mitigation options.
  • Ensure coordination across project teams to complete deliverables according to schedule and agreed quality standards.
  • Partner with Finance and HR function & Technology Leaders to align the program with financial goals and targets.
• Governance & Reporting
  • Provide regular, structured updates to program leadership, stakeholders, and steering committee on progress, risks, issues, dependencies, and key decisions.
  • Establish and enforce governance cadences: steering committee reviews, project team check-ins, and escalation protocols.
  • Drive structured follow-up on risks, issues, and decisions to ensure ownership and resolution of program challenges.
  • Support preparation of HR, M&C, and GCO Leadership, AI ATO, and executive-level materials, ensuring reporting is accurate and focused on decision-making.
• Stakeholder Management & Collaboration
  • Build and maintain effective working relationships with HR, M&C, and GCO leaders, HRIT, ICCM, Legal, Finance, and the AI TMO.
  • Facilitate alignment across project team deliverables, resource requirements, and implementation plans.
  • Facilitate collaboration to remove blockers and drive progress against program commitments.
  • Support organisational readiness, stakeholder engagement, and communication activities associated with Propel initiatives.
• Technology & ICCM Integration
  • Ensure the Propel program change management team is closely partnered with initiative owners to develop and deliver robust CCM plans.
  • Ensure HRIT and ICCM deliverables are fully integrated into HR and HRS program planning and execution activities.
  • Ensure workstream delivery teams identify change impacts across geographies, employee populations, and HR delivery channels.
  • Collaborate with ICCM to ensure programmatic readiness, training, and communications are aligned with enterprise efforts.
• Continuous Improvement
  • Promote best practice program management standards, governance, and delivery disciplines across the ATO program.
  • Capture lessons learned and recommend improvements to future transformation initiatives.

Qualifications

• Exceptional stakeholder management skills.
• Sufficient HR domain fluency to challenge scope, surface risks, and drive decisions in ambiguous environments.
• Ability to navigate complex organisational change and technology-enabled transformation.

Location

Open to candidates residing within the United States.