[Hiring] Temporary Project Manager, Client Integration & Success @Dragonfly Health

Role Description

• Lead end-to-end client implementation projects (DME and pharmacy), from kickoff through go-live and transition to ongoing support teams.
• Deliver project leadership across operational and digital initiatives, to include:
  • Existing customer acquisition
  • Organizational restructure
  • New branch addition
  • Palliative care setup
  • Additional mail order services
• Create and manage detailed project plans, including scope, schedule, milestones, and deliverables; proactively manage dependencies, change control, and resource needs.
• Communicate project status, milestones, and action items to internal stakeholders and customers through structured updates, meeting facilitation, and clear documentation.
• Drive accountability and results with matrixed internal teams through structured meeting cadences, clear ownership, and follow-through.
• Lead requirements gathering and workflow discovery with clients and internal partners; translate business needs into an actionable implementation plan and documented decisions.
• Partner with training/education resources to develop and execute a client-facing training plan aligned to the client's workflows, timeline, and adoption goals.
• Provide client leadership on implementation processes and expectations; coordinate additional training and go-live support as needed.
• Mitigate and manage project risk by identifying issues early, developing mitigation plans, escalating when appropriate, and driving timely resolution to protect delivery dates and client experience.
• Facilitate and oversee client contract terminations/offboarding processes when assigned, ensuring accurate internal coordination and timely completion.
• Maintain accurate project documentation and reporting in CRM and project tools; ensure project artifacts are complete, current, and audit-ready.
• Contribute to continuous improvement by capturing lessons learned and recommending process enhancements to improve implementation outcomes.

Qualifications

• Thorough knowledge and understanding of general business project management as normally obtained through the completion of a Bachelor’s degree in Business, Healthcare Administration, Information Systems, or a related field.
• Project management certification preferred (e.g., PMP, CAPM, Prince2, Certified ScrumMaster, or equivalent).
• At least 4 years of project management experience in a client-facing role (e.g., project manager, account manager, client success manager, or similar).
• Demonstrated ability to lead complex, cross-functional projects and consistently drive milestones and results.
• Strong customer-facing communication skills, including the ability to facilitate meetings, document decisions, mitigate risk, and align stakeholders.
• Experience leading client implementations, onboarding, integrations, or go-live readiness programs.
• High proficiency with Microsoft products (e.g., Teams, Outlook, Excel, Word, PowerPoint; Visio).
• Working knowledge of CRM systems such as Salesforce, including maintaining accurate records, reporting, and pipeline/project visibility.
• Experience using project management software (highly desirable), such as Smartsheet, Asana, Monday.com, Jira, Microsoft Project, or similar.
• Strong organization, effective communication, and the ability to influence cross-functional teams without direct authority.

Requirements

• Working knowledge of a PC, business and communications software (MS Office) and web-based tools are required.
• Occasional travel will be required including overnight travel.
• Work is primarily performed in a remote home or office.
• Regular eye-hand coordination and manual dexterity is required to operate office equipment.

Benefits

• No additional information is applicable.