[Hiring] Technical Project Manager @OU Education Services

Role Description

OU Education Services is seeking a Technical Project Manager, Enterprise Systems & Integrations to lead delivery of complex enterprise technology initiatives across our growing online education ecosystem, spanning CRM implementation, system integrations, data lake and data platforms, migration, automation, and AI solutions.

This is a hands-on role that works deeply across both the technical and operational sides of delivery. The successful candidate pairs strong technical fluency with disciplined project leadership:

• Understand system architecture, integration dependencies, data flows, environments, and testing strategy.
• Translate complexity into clear execution plans and business outcomes.
• Engage directly with architects, engineers, administrators, analysts, vendors, and business leaders.
• Ask technically informed questions, identify gaps and dependencies, and drive initiatives from solution design through production and stabilization.
• Partner closely with OU IT on their technical roadmap and lead CRM readiness and data platform workstreams.

OUES is intentionally moving toward AI-native operations, and we are looking for a project manager who already uses generative AI tools and agents to accelerate delivery and remove blockers. This is a strong plus and a differentiator for this role.

Key Responsibilities

• Technical Delivery Leadership
  • Lead complex enterprise technology initiatives from discovery and solution design through development, testing, deployment, and stabilization.
  • Build integrated delivery plans that connect architecture, business requirements, integrations, data, configuration, testing, security, vendor dependencies, and deployment.
  • Partner with architects and system owners through solution design, connecting technical decisions to scope, sequencing, dependencies, and business impact.
  • Maintain command of the technical critical path, surfacing risks to scope, architecture, data integrity, security, performance, or timeline early.
  • Document decisions, assumptions, dependencies, and open questions, and drive them to resolution.
• AI-Enabled Delivery
  • Use generative AI tools and agents to draft and refine project artifacts (plans, requirements, test scenarios, status reporting, communications).
  • Apply AI to surface risks, dependencies, and data issues earlier, and to keep technical teams and builders unblocked.
  • Help establish practical, responsible, well-governed AI ways of working as OUES moves toward AI-native operations.
• Systems & Integration
  • Lead initiatives integrating enterprise applications, CRM, student systems, data platforms, communication tools, and third-party SaaS.
  • Manage dependencies across REST APIs, web services, authentication, middleware, file-based and real-time integrations, and scheduled processes.
  • Review integration requirements, interface specifications, and data mappings with technical teams.
  • Trace workflows across platforms to find failure points and establish clear ownership across upstream systems, downstream systems, middleware, and vendors.
• Data, Testing & Quality
  • Partner with business, data, and technical teams on functional and technical requirements, maintaining traceability from requirements through testing and delivery.
  • Lead data migration and conversion: mapping, cleansing, validation, reconciliation, exception management, and cutover planning.
  • Develop and manage testing strategies across system integration testing, user acceptance testing, regression, and data validation.
  • Ensure critical defects and known limitations are visible before go-live.
  • Use SQL, logs, reports, and API outputs to validate issues and support problem-solving.
• Release, Vendor & Cross-Functional Leadership
  • Develop implementation and cutover plans coordinating configuration, development, integrations, data migration, testing, access, deployment, and operational readiness.
  • Lead go-live readiness reviews and ensure rollback strategies, contingency plans, and support coverage are in place.
  • Manage post-launch stabilization and transition to support.
  • Lead technical delivery across vendors, implementation partners, and systems integrators.
  • Serve as the primary delivery owner across Operations, IT, architecture, data and analytics, vendors, and university stakeholders.
• PMO Partnership
  • Partner with the Senior Enterprise Project Manager to strengthen technical governance and delivery standards across the PMO.
  • Maintain high-quality artifacts: integrated plans, dependency maps, RAID and decision logs, requirements, test plans, cutover plans, and status reporting.
  • Provide visibility into technical complexity, delivery risk, and upcoming demand to support prioritization and capacity planning across the enterprise technology portfolio.

Qualifications

• Leading and managing technical teams, Salesforce delivery experience, and data warehouse or data lake experience.
• 5 or more years of technical project management or enterprise delivery experience.
• Strong working knowledge of enterprise application architecture and systems integration concepts.
• Strong communication across architects, engineers, vendors, business leaders, and executives.
• Bachelor's degree or an equivalent combination of education and relevant professional experience.

Preferred

• Hands-on use of generative AI tools and agents to accelerate project delivery.
• Based in the North Texas / Dallas area.
• Experience with Salesforce Education Cloud, or within higher education, online education, or a university environment.
• Experience managing third-party systems integrators or implementation partners.
• Experience with Jira, Confluence, Smartsheet, or Azure DevOps.
• PMP, PMI-ACP, Certified ScrumMaster, SAFe, or comparable certification.