[Hiring] Technical Project Manager @Rootshell Enterprise Technologies, Inc.

Role Description

Helps program manage and coordinate enterprise wide ITSM program across business channels. Scope of work includes program, process, and operational management for all workstreams like incident, change, problem, knowledge, and self-service. Track and help drive KPIs and critical success factors for the program.

• Help the ITSM team to plan, execute and coordinate processes and activities supporting Global ITSM transformation.
• End-to-end Program Management of multiple initiatives across Equinix Technology teams and other groups.
• Work closely with cross-functional groups including internal stakeholders (Product Managers, Team leads, IT, etc.), and external customers and vendors to plan, design and develop detailed roadmap.
• Direct project activities, conduct reviews, manage risk mitigation, issues, change control processes, and communicate status to senior executives within the development and business partner organizations.
• Manage and track project timelines, forecasts and schedule to achieve target scope, schedule and cost.
• Lead discussions and communicate regularly with senior leadership on program status and escalations.
• Develop delivery roadmaps that align strategic business objectives with ITSM delivery plans.
• Oversight of program performance and ensure compliance with management and information security policies.
• Work with virtual teams located in different time zones and with differing cultures.

Qualifications

• Outstanding communication and presentation skills (written and verbal) to all levels of an organization.
• Strong facilitation skills (requirements sessions, design meetings, progress and status meetings).
• Organizational skills and time management skills to keep projects on track to the finish.
• Proven ability and experience in executing strategic asset management processes successfully.
• Strong vendor management and negotiation skills.
• Analytical, computer, problem-solving skills.

Company Description