[Hiring] Technical Project Manager @TTEC Digital

Role Description

As a Technical Project Manager within our NICE practice, you will provide project management services for the design, deployment, and delivery support of our NICE CCaaS services and solutions in a client-facing environment. This position is the perfect blend for someone that has hands-on technical experience with the NICE CXOne solution that can lead and manage client projects.

• Manage the overall delivery relationship with assigned clients
• Frequent and direct contact with leadership to provide technical expertise and project status updates
• Lead the overall implementation of client projects, with team sizes varying from 3 to 10 people (TTEC Digital staff, client resources, and vendors)
• Facilitate project management tasks including communication plan, meetings, tracking, reporting, escalation processes, functional documentation, and other internal processes
• Deliver weekly status reports and provide project progress and issues to client stakeholders, delivery management, and account team
• Identify high-level risks, assumptions, and constraints. Implement approved actions and workarounds to minimize the impact of risks on the project/program, including delivery of change management required to address approved actions
• Review project invoices for accuracy
• Develop work plans and assign duties, responsibilities to ensure the specified project objectives are met
• Work as a member of the TTEC Digital project team to enhance and improve software written in CXone Studio
• Code and test projects
• Attend meetings and training as required

Qualifications

• Experience delivering digital transformation projects
• Deep knowledge in at least one of these technologies: NICE CXone, Genesys Cloud, Five9, Amazon Connect
• 5+ years experience in Project / Program Management within a consulting environment
• Experience leading large enterprise client projects with $20,000 - $250,000 in consulting services, including executive level sponsorship and reporting requirements
• Experience managing projects following multiple implementation methodologies, including waterfall, agile/scrum, and hybrid methodology run projects
• Experience leading a program with multiple projects and workstreams preferred
• Superb written and verbal communication and listening skills
• Excellent organizational and planning skills
• Keen attention to detail
• Ability to build relationships, collaborate, problem solve, negotiate, drive and persuade, while maintaining positive relationships with client stakeholders, internal stakeholders and partners, project team members, and 3rd party partners
• PMP or other Project Management Certification strongly preferred
• Ability to travel up to 30%

Company Description

TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage.

• When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
• TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
• TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability.
• TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce.
• We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.