[Hiring] Technical Project Manager @ICF

Role Description

We are seeking a strong technical leader for a Salesforce Digital Transformation Center (DTC). DTC is an operational Center of Excellence that manages a multi-org Salesforce environment in which program areas throughout our federal client’s organization build mission applications. The DTC manages the platform and supports its tenant customer application teams.

The primary function of this role is to manage all DTC operations, direct the team of all-star Salesforce architects and system administrators, and lead the overall client relationship.

• Support spans from pre-sales solution consultation, design/code reviews during implementation, management of the CI/CD process, and operational support activities.
• Lead a team of technical staff to operate & maintain the existing platform.
• Establish new platform services and onboard new customer development teams.
• Perform Release Management activities and manage platform licenses.
• Curate a governance library of process documentation, administrative job aids, technology standards, and security standards.

The candidate must demonstrate progressive technical and managerial leadership of Salesforce projects and large programs, possessing a strong understanding of the full software development lifecycle.

This is a client-facing role where a developer-level knowledge of the Salesforce platform is expected, including familiarity with core platform capabilities, common system/user administration tasks, system integrations, programmatic (code) and declarative (no-code) configuration mechanics.

This role requires work to be performed within the United States and availability during U.S. Eastern Time hours (8:00 a.m.–6:00 p.m. ET). Applicants must be authorized to work in the United States.

This position participates in a 24×7 on‑call rotation with other DTC technical staff. Occasional after‑hours support is required for P1/P2 incident response and prescheduled deployment activities.

Qualifications

• 5+ years of project management experience leading large complex IT projects and managing technical staff, with direct contract delivery responsibility.
• 3+ years of experience leading Salesforce projects and/or Centers of Excellence in a client-facing role.
• 3+ years of experience as a Salesforce Developer performing declarative (no-code) and programmatic (Apex, LWC) development.
• 3+ years of experience performing deployments and working with CI/CD pipelines in the context of Salesforce and GitHub as source control.
• 1+ years of experience providing complex cost allocations, chargebacks and reporting, including for Cloud consumption, licensing, and labor.
• Must be a U.S. Citizen or Permanent Resident (Green Card).
• Ability to obtain a Federal government public trust clearance.
• MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.

Requirements

• Active Salesforce Certified Administrator and Platform Developer certifications (provide Trailblazer profile link).
• Active Salesforce Consultant and/or Architect certifications (provide Trailblazer profile link).
• Experience with enterprise data governance and cloud-based data warehousing technologies, and/or Salesforce Data 360.
• Technical understanding of MuleSoft capabilities and API-based integrations.
• Background in writing/analyzing Apex, Lightning Web Components, YAML, and other coding languages common in enterprise Salesforce environments, MuleSoft, and pipeline management.
• 3 Years of providing Salesforce consultation to clients regarding Salesforce fit analysis, mapping of customer requirements to platform capabilities, and high-level solution architecture.
• Understanding of OmniStudio, its components, and the use cases it supports.
• Basic understanding of Salesforce core CRM licenses (i.e. Platform, Sales Cloud, Service Cloud, Public Sector Solutions, Experience Cloud, CRM Analytics, and other core CRM-related add-ons).
• Familiarity with Salesforce AppExchange utilities and peripheral services such as Docusign and Own.
• Basic understanding of supporting services such as MFA/SSO, networking, and encryption.
• Command presence and a sense of personal responsibility for mission accomplishment.
• Demonstrated excellent client relationship skills, whether proposing new solutions or handling difficult situations.
• Demonstrated critical thinking, attention to detail, problem-solving skills, and the ability to produce polished and well-organized written deliverables.

Benefits

• Pay range for this position based on full-time employment is: $144,381.00 - $245,448.00.