[Hiring] Technical Project Manager @Intrado Life & Safety, Inc.

Role Description

The Technical Project Manager is responsible for leading and coordinating technical projects from initiation through implementation, ensuring timelines, requirements, and quality expectations are met. This role plays a critical part in projects that support emergency communications infrastructure, specifically ensuring that 911 calls originating from phone carriers are accurately routed and delivered to the appropriate Public Safety Answering Points (PSAPs) or 911 call centers.

• Manages day‑to‑day project execution.
• Facilitates cross‑functional collaboration.
• Provides subject matter input on technical aspects of the project lifecycle.
• Documents project requirements, risks, and milestones.
• Ensures alignment between stakeholders throughout development, testing, and deployment phases.
• Supports project testing, implementation, and post‑project evaluation.
• Maintains thorough and accurate project documentation.
• Guides project teams, monitors progress, and resolves issues.

Qualifications

• Bachelor’s degree from an accredited college or university in computer science, business administration, MIS, telecommunications, or a related field required.
• Equivalent work experience may be substituted for educational requirements.
• 3+ years of experience in technical project management, implementation, or related technical or operational roles.
• Exposure to telecommunications, 911/NextGen 911 environments, SaaS platforms, system integrations, or network-based systems preferred.
• Experience working in environments involving external vendors, carriers, or regulated/service-critical systems is a plus.
• Ability to manage multiple competing priorities in a dynamic, fast‑paced environment.

Requirements

• Strong understanding of project management methodologies (Agile, Waterfall, or hybrid approaches).
• Intermediate knowledge of MS Project, Word, Excel, PowerPoint, and SharePoint.
• Familiarity with project management tools (e.g., MS Project, TaskRay) preferred.
• Basic understanding of telecommunications concepts, including SIP (Session Initiation Protocol) or experience working with or alongside phone carriers.
• Familiarity with call routing concepts and troubleshooting.
• Exposure to networking concepts such as VPN connectivity, peering, or network routing.
• Understanding of system integrations, APIs, or service-based architectures within telecommunications or SaaS environments.
• Strong analytical and problem‑solving skills.
• Ability to communicate technical concepts clearly to both technical and non‑technical audiences.
• Strong organizational skills and ability to manage multiple concurrent tasks.
• Ability to collaborate effectively with internal teams, vendors, and external stakeholders.
• High attention to detail, especially in environments where accuracy and reliability are critical.
• Fluency in English is required.

Benefits

• Medical, dental, vision, life and disability coverage.
• Paid time off.
• 401(k) retirement plan.
• Paid parental leave.
• Access to a robust library of personal and professional training resources.
• Employee discounts.
• Critical illness and hospital indemnity coverage.
• Access to legal support.
• Pet insurance.
• Identity theft protection.
• EAP (Employee Assistance Program) that includes free mental health resources/support.

Company Description

Intrado is dedicated to saving lives and protecting communities, helping them prepare for, respond to, and recover from critical events. Our cutting-edge company strives to become the most trusted, data-centric emergency services partner by uniting fragmented communications into actionable intelligence for first responders.