[Hiring] Technical Project Manager @TurnPoint Technology
Mar 26, 2025 - TurnPoint Technology is hiring a remote Technical Project Manager. 💸 Salary: competitive salary commensurate with experience.. 📍Location: India.
Role Description
At TurnPoint, we are looking for an energetic, detail-oriented, and dedicated Technical Project Manager to join our dynamic team and help us push the boundaries of what's possible.
- Drive the successful delivery of advanced technical projects, from robust desktop support to the design and implementation of infrastructure within Office 365 and Azure.
- Provide top-tier support for our diverse clients, ensuring smooth project progression and escalating technical issues when necessary.
- Monitor workflow to ensure tasks are moving forward and contribute to the growth of our internal documentation.
- Continuously improve service quality and drive the success of our clients.
Qualifications
- Experience with Windows 11+
- Experience with Windows Server 2022+
- Experience with Apple Operating Systems
- Experience with Microsoft 365
- Experience with Microsoft Azure
- Experience with Microsoft Intune & Autopilot
- Experience with Microsoft Defender & Sentinel
- Experience with Microsoft Azure Virtual Desktop
- Experience with Microsoft Lighthouse & GDAP
Requirements
- Act as a liaison between clients and technical staff.
- Perform daily client work remotely and occasionally on-site.
- Function as the client interface for phone and ticket thread intake.
- Provide support Monday-Friday, 8AM-5PM ET, and periodic after-hours work as required.
- Perform tech tasks as self-assigned and assigned by tech managers.
- Proactively identify, prioritize, diagnose, troubleshoot issues and deliver accurate tech work.
- Walk clients through the problem-solving process in plain language terms, on their tech level.
- Maintain awareness of current work and status, managing tasks through to successful closure.
- Ensure proper recording, documentation, and closure of all client inquiries using online tools.
- Effectively utilize online tools: Zendesk, Asana, Airtable, OneNote and other tools as required.
- Record and document tech processes to contribute to the TurnPoint Tech Manual.
Benefits
- 100% employer covered private health insurance
- Flexible remote work conditions
- Employer-provided equipment
Summary
At TurnPoint, you'll be part of a team that values collaboration, innovation, and diverse perspectives. We believe in continuous learning and invest in the growth of our employees, including continuous growth and professional development.
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| 📍 | Be aware of the location restriction for this remote position: India |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
competitive salary commensurate with experience.
|
Remote
Location
India
|
|
Job Type
full-time
|
Posted
Mar 26, 2025
|
| 📍 | Be aware of the location restriction for this remote position: India |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
