[Hiring] Technical Onboarding Manager @Steer Health

Role Description

Luna AI is Steer's autonomous voice agent — answering calls, booking appointments, and navigating patient inquiries across thousands of clinic lines. We need an Onboarding Manager who can deploy Luna at warp speed: standing up new customers in days, not weeks, while pulling the right levers across Engineering, Implementation, and CS to deliver speed without compromising quality.

• End-to-end Luna AI deployments: kickoff through go-live, across single clinics and 40+ location health systems.
• Customer-facing project management: build and run the implementation plan, hold weekly working sessions, drive decisions and remove blockers.
• Cross-functional orchestration: partner with Engineering (integrations, custom workflows), Implementation (config, testing), and CS (training, handoff) to compress time-to-live.
• Quality bar: own UAT, call QA, and Tier 1/2/3 standardization sign-off before every launch — no customer goes live with a Luna that isn't ready.
• Process improvement: every deployment should teach us something. Feed learnings back into playbooks, templates, and product requests.
• Ruthless prioritization: when six customers are launching the same week, you decide which calls happen, which get async updates, and which can wait.

Qualifications

• 3–6 years in customer onboarding, implementation management, or technical project management at a B2B SaaS company.
• Track record of deploying complex software into real customer environments — ideally with integrations, configuration, and cross-team dependencies.
• Project management depth: you can run a Gantt, but you also know when to throw it out. PMP or equivalent a plus, not required.
• Strong technical fluency — comfortable reading API docs, discussing telephony or EHR integrations, and translating engineering tradeoffs for customers.
• Healthcare experience (EHRs, provider operations, call center workflows) strongly preferred.
• Exceptional customer communication — you set expectations, deliver hard messages early, and make customers feel in control.

Requirements

• Strong ability to manage multiple projects simultaneously.
• Experience in a fast-paced, high-growth environment.
• Ability to work collaboratively across teams.

Benefits

• Competitive base salary commensurate with experience.
• Full benefits package (medical, dental, vision).
• High-autonomy environment with direct access to executive leadership.
• Structured operating cadence with clear goals, metrics, and career growth targets.
• Work that touches 19M+ patients — the mission is real.