[Hiring] Technical Implementation Manager @SuiteSpot Technology

Role Description

As a Technical Implementation Manager, you will play a crucial role in the successful onboarding of new clients onto our SaaS platform. You will be responsible for the technical aspects of the implementation process, ensuring seamless integration and a smooth transition for our customers. This involves:

• Client Onboarding:
  • Manage the technical implementation process for new customers, from kickoff to go-live.
  • Autonomously lead the end-to-end onboarding and project management for smaller-scale accounts.
  • Serve as the primary point of contact when a dedicated CSM is not assigned.
• Requirements Gathering:
  • Collaborate with customers to understand their technical requirements, business needs, and workflows.
• System Configuration:
  • Configure and customize our SaaS platform to meet specific customer requirements.
• Data Migration:
  • Oversee data migration from customer systems to our platform, ensuring data integrity and accuracy.
• Integration:
  • Facilitate integrations with other customer systems (e.g., CRM, ERP) using APIs or other integration methods.
• Technical Guidance:
  • Provide technical expertise and support to customers throughout the implementation process.
• Troubleshooting:
  • Identify and resolve technical issues that may arise during implementation and post-launch.
• Technical Support:
  • Respond to incidents and provide Level 2 technical assistance to end-users.
• Documentation:
  • Create and maintain comprehensive documentation of the implementation process, including configurations and workflows.
• Training:
  • Conduct technical training sessions for customers to ensure they can effectively use our platform.
• Collaboration:
  • Work closely with cross-functional teams, including Sales, Customer Success, Customer Support, and Product Development.
• Process Improvement:
  • Continuously identify opportunities to improve our implementation processes and methodologies.
• Customer Retention:
  • Identify expansion and upsell opportunities in partnership with our Sales and Customer Success teams.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent experience.
• 3+ years of experience in a technical implementation role, preferably in a SaaS environment.
• Experience with system configuration, data migration, and integration.
• Proficiency in APIs, MongoDB/NoSQL databases, scripting languages (Python, JavaScript), web technologies (HTML, CSS), etc.
• Strong organizational and project management skills, with a proven track record of managing projects or client onboardings independently.

Benefits

• Flexible, remote working options.
• Competitive compensation package.
• Comprehensive benefits package that starts on day one.
• Company culture promotes ongoing learning and team building.