[Hiring] Staff Program Manager @GitLab

Role Description

You'll be the Staff Program Manager, CCO Programs, running the cross-functional initiatives on the Chief Customer Officer's (CCO) priority list. These programs include:

• Go-to-market transformation
• Retention and renewal motions tied to major annual recurring revenue (ARR) goals
• The field-to-product feedback loop
• Executive engagement with our highest-value accounts

You'll turn executive intent into workstreams, coordinate senior stakeholders across various departments, and make the tactical calls that keep the portfolio honest.

This is a founding seat reporting to the CCO while the broader Programs function is built. In your first year, every CCO-level program will have a clear owner other than the CCO, and leadership will trust your data-grounded view of program health.

What you'll do

• Own execution and business outcomes across CCO-level programs.
• Turn CCO direction into workstreams with clear owners, dependencies, and timelines.
• Coordinate senior stakeholders across various departments, holding them accountable without direct authority.
• Surface stalled work, unowned risks, and slipping timelines for reliable portfolio visibility.
• Recommend scope changes, re-sequencing, or ending a program when it is not delivering value.
• Drive follow-through from executive meetings by tracking decisions and action items to completion.
• Track program health using data and communicate executive-ready narratives.
• Build shared standards for tracking, reporting, and handoffs.

Qualifications

• Experience leading complex, cross-functional strategic programs at the executive level.
• Experience in Customer Experience, go-to-market, or revenue-facing functions.
• The ability to influence senior stakeholders and hold them accountable.
• Judgment to make high-stakes tactical recommendations under ambiguity.
• Data fluency to assess program health and recommend data-informed next steps.
• Strong written and verbal communication skills.
• Comfort operating without established infrastructure.
• Reliable follow-through and ability to navigate conflict and competing priorities.

Benefits

• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental Leave

Company Description

GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation.

More than 50 million registered users and over 50% of the Fortune 100 trust GitLab to ship better, more secure software faster.

Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.