[Hiring] SRE Technical Project Manager @HHAeXchange

Role Description

The SRE Technical Project Manager will create and refine processes, work with our site reliability engineering teams to cut through the noise to focus on the vital work improving system stability, resiliency, and scalability. The successful candidate will partner on project delivery, facilitate incident and on-call management, own internal communication of uptime metrics, and partner with SRE managers on lean/essential project creation and management.

This is a fully remote opportunity for candidates located in the EST or CST time zones within the US only.

Essential Job Duties

• Project Delivery:
  • Partner with team managers and leads in prioritizing and driving strategic projects.
  • Enable identification of key milestones and determination of acceptance criteria.
  • Report on progress while facilitating collaboration among SRE, development teams, and technical customer-facing teams.
  • Lead kanban planning, roadmap meetings, and retrospectives using a kanban framework.
• Incident & On-Call Management:
  • Facilitate refactoring of the Incident Management process.
  • Provide improved incident response and work/life balance for responding teams.
  • Orchestrate general on-call rotation.
• Automation:
  • Manage MS Teams integrated bots for "one-click" incident creation and real-time stakeholder communication.
  • Drive the use of AI bots to automate incident scribing and initial timeline generation.
  • Provide work-intake management through MS Teams-based channels and integrations.
• Uptime Metrics & Communication:
  • Own the weekly uptime report.
  • Track SLIs/SLOs and error budgets via Datadog.
  • Translate complex system health data into clear, executive-level updates.
• Blameless Post-Mortems:
  • Drive the post-incident review process.
  • Provide clear ownership of post-mortem RCA creation and approval.
  • Drive ownership of post-incident action items.
• Other duties as assigned by supervisor or HHAeXchange leader.

Requirements

• Bachelor’s degree, software and operations agile certifications.
• 3-5 years project management with globally distributed teams.
• 1-2 years working with IT Operations and Site Reliability Engineering teams.
• Experience working in a healthcare data environment is a bonus.
• Proficiency with Jira, on-call rotation management tools such as OpsGenie, Jira Service Management, or PagerDuty.
• MS Teams integrations, agile leadership with technical teams, kanban preferred.
• English language professional writing, and agile teamsmanship.
• Demonstrated experience leveraging AI hands-on for operational efficiency.
• Executive- or customer-facing communication experience.

Benefits

• Competitive health plans.
• Paid time-off.
• Company paid holidays.
• 401K retirement program with a Company elected match.
• Other company sponsored programs.