[Hiring] Specialist, Partnership Management @Pearson

Role Description

The Specialist, Partnership Management, supports School Assessment in the successful delivery and fulfillment of assigned program(s). In this role you will need to be self-motivated, diligent, and able to meet business and project demands within a dynamic and fast-paced environment. You may be responsible either for multiple projects or for one larger project within a program, which often requires multiple resources and functional integration. You should be familiar with project or program objectives, as well as the role and function of each team member to effectively coordinate the activities of the program delivery team. You will spend considerable time communicating with the customer and other stakeholders (vendors, cross-functional teams, subcontractors) involved in the delivery of assigned projects or programs to ensure customer satisfaction. A successful Specialist, Partnership Management, will anticipate opportunities and issues proactively as well as manage scope using project management applications and tools. Finally, you should enjoy working with a diverse team of dedicated and passionate professionals.

Responsibilities

• Customer Relationship Management
  • Establish and maintain positive and productive relationships with internal resources and external customers.
  • Provide outstanding customer service. Be responsive and timely in responding to questions, concerns, and requests.
  • Serve as a point-of-contact to the customer and cross-functional teams for day-to-day execution.
  • Interpret and meet customer expectations and requirements to ensure outstanding customer satisfaction.
• Project Management
  • Project responsibility through the life cycle (initiate, plan, execute, control, close).
  • Maintain the project management plan, customer requirements, project schedule, and other documentation required to effectively manage program deliverables as assigned.
  • Network with all project stakeholders and resources (including customers, internal shared services groups, subcontractors and vendors) to meet project goals.
  • Ensures adherence to quality standards and reviews project deliverables.
  • Supports implementation of SOWs and contracts.
  • Manage changes to the project scope, project schedule, and project costs.
  • Implement approved actions to mitigate project risk events.
  • Identify opportunities for process and quality improvements which promote cost reduction and implement initiatives, and monitor the effectiveness of changes made.
  • Measure project performance using appropriate tools and techniques to monitor the progress of the project, identify and quantify any variances (scope and costs), perform any required corrective actions, and communicate results to all stakeholders.
  • Assist in change control process including tracking, writing scope documents, and gathering estimates and pricing. Thoroughly evaluate any proposed scope change by involving entire project team; establish and maintain documentation to control scope.
  • Identify and track risks, including implementing the approved actions and workarounds required to mitigate project risk events to minimize the probability of realization.
  • Execute the tasks as defined in the project plan and schedule to meet customer deliverables.
  • Prepare and present internal and external reports on program status, risks and other program related issues.
• Business Development
  • Support the Manager, Partner Success, with project and program level new business initiatives including managing and writing statements of work and change requests as needed.
• Financial Management
  • Support Manager, Partners Success, with financial reviews and documentation necessary to ensure that contract is maintained within budget and margin expectations.
  • Identify process improvement initiatives to reduce cost while maintaining quality.

Qualifications

• Bachelor’s Degree desired or commensurate experience.
• 2-3 years of experience in a project management role.
• PMP certification or demonstrate an understanding and application of Project Management Institute (PMI) principles. (Preferred)
• Flexibility in the workplace.
• Ability to make decisions based upon limited information.
• Demonstrate ability to manage multiple, conflicting priorities, and work in a fast-paced, ever changing environment.
• Significant experience with customer service and project management.
• Understand team dynamics and foster a positive team environment.
• High sense of urgency and attention to detail required.
• Effective verbal/written communication skills, strong listening, negotiation and facilitation skills and the ability to develop and deliver presentations.
• Knowledge of Microsoft Office applications, including Word, Outlook, Excel, MS Project, Visio, and PowerPoint.
• Some travel required.

Benefits

• Flexible work environment that values work-life balance.
• Freedom to work from anywhere, anytime.
• Supportive company culture focused on employee satisfaction.

Company Description

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.