[Hiring] Solution Delivery Manager @EY
Solution Delivery Manager @EY
Project Management
Salary unspecified
Remote Location
Employment Type full-time
Posted 2wks ago

[Hiring] Solution Delivery Manager @EY

2wks ago - EY is hiring a remote Solution Delivery Manager. πŸ’Έ Salary: unspecified πŸ“Location: Bosnia and Herzegovina

Role Description

The Solution Delivery Manager (SDM) plays an integral and wide-ranging role in the delivery of technology projects and programs across the Risk Management/SQM/GCO portfolio. The SDM focuses on delivering programs and projects in support of products used by our CBS teams to run and deliver our business. The SDM is a Product Owner and technical expert in the technologies which support their particular function.

  • Understand the relevant functional area of Service Quality Management (SQM), gained through a combination of program delivery/implementation and support.
  • Manage the delivery of IT projects, budgets, forecast and strategic roadmaps.
  • Manage stakeholders across the CBS and service line landscape regarding SQM initiatives, focusing on core software development, technical integration, and vendor implementations.
  • Collaborate with leaders across EY Technology and CBS in delivery of tooling to support internal SQM processes.
  • Ensure ongoing awareness of the impact of future programs across the functional area and provide input to impact assessment as required.
  • Participate in product road mapping in support of business changes over a rolling three-to-five-year period.
  • Make informed judgements and take appropriate action regarding issues impacting the quality of services delivered by the SQM delivery team.
  • Analyze requirements from the business to understand supported business processes, ensuring on-time, on-budget delivery.
  • Partner with the functional product owner to deliver effective and efficient solutions.
  • Analyze service performance in delivery and operational support of the tool.
  • Work closely with the operational support manager to ensure timely resolution to business critical issues.
  • Direct vendor management including enforcing SLA’s and contract negotiation.
  • Determine when to escalate issues and use judgement to decide the most effective course of action.
  • Engage and collaborate with all stakeholders across the business and ET teams.
  • Ability and flexibility to work in a virtual environment across multiple time zones.
  • Domestic and international travel may be needed.
  • English is required, additional languages a plus.

Qualifications

  • A degree in Computer Science or in a related discipline; or equivalent work experience.
  • One or more professional certificates to supplement formal education/experience in support of Service Delivery Management.

Requirements

  • Minimum of 12 years of experience in consulting or IT implementation.
  • Direct experience in complex management activities including supplier management and delivery of complex IT services.
  • 10+ years delivery with the AGILE development methodology.
  • Ability to effectively manage priorities and staffing to ensure delivery of highest priority items.
  • Significant experience of developing and managing portfolio plans and planning demand in line with business priorities.
  • Direct experience in managing onshore and offshore staff and budgets.

Benefits

  • Extended and unsociable hours may be required to meet target schedule dates.
  • Due to the nature of the global organization, national and/or international travel may be required.

Certifications

  • Project management certification preferred (PMI/CAPM or PMP, PRINCE2).
  • Familiarity with ITIL preferred.
  • AGILE certification preferred.
Before You Apply
️
remote Be aware of the location restriction for this remote position: Bosnia and Herzegovina
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Solution Delivery Manager @EY
Project Management
Salary unspecified
Remote Location
Employment Type full-time
Posted 2wks ago
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remote Be aware of the location restriction for this remote position: Bosnia and Herzegovina
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
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Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
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Application Denied βœ“
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