[Hiring] Solution Delivery Manager @EY

Role Description

The Solution Delivery Manager (SDM) plays an integral and wide-ranging role in the delivery of technology projects and programs across the Risk Management/SQM/GCO portfolio. The SDM focuses on delivering programs and projects in support of products used by our CBS teams to run and deliver our business. The SDM is a Product Owner and technical expert in the technologies which support their particular function.

• Understand the relevant functional area of Service Quality Management (SQM), gained through a combination of program delivery/implementation and support.
• Manage the delivery of IT projects, budgets, forecast and strategic roadmaps.
• Manage stakeholders across the CBS and service line landscape regarding SQM initiatives, focusing on core software development, technical integration, and vendor implementations.
• Collaborate with leaders across EY Technology and CBS in delivery of tooling to support internal SQM processes.
• Ensure ongoing awareness of the impact of future programs across the functional area and provide input to impact assessment as required.
• Participate in product road mapping in support of business changes over a rolling three-to-five-year period.
• Make informed judgements and take appropriate action regarding issues impacting the quality of services delivered by the SQM delivery team.
• Analyze requirements from the business to understand supported business processes, ensuring on-time, on-budget delivery.
• Partner with the functional product owner to deliver effective and efficient solutions.
• Analyze service performance in delivery and operational support of the tool.
• Work closely with the operational support manager to ensure timely resolution to business critical issues.
• Direct vendor management including enforcing SLA’s and contract negotiation.
• Determine when to escalate issues and use judgement to decide the most effective course of action.
• Engage and collaborate with all stakeholders across the business and ET teams.
• Ability and flexibility to work in a virtual environment across multiple time zones.
• Domestic and international travel may be needed.
• English is required, additional languages a plus.

Qualifications

• A degree in Computer Science or in a related discipline; or equivalent work experience.
• One or more professional certificates to supplement formal education/experience in support of Service Delivery Management.

Requirements

• Minimum of 12 years of experience in consulting or IT implementation.
• Direct experience in complex management activities including supplier management and delivery of complex IT services.
• 10+ years delivery with the AGILE development methodology.
• Ability to effectively manage priorities and staffing to ensure delivery of highest priority items.
• Significant experience of developing and managing portfolio plans and planning demand in line with business priorities.
• Direct experience in managing onshore and offshore staff and budgets.

Benefits

• Extended and unsociable hours may be required to meet target schedule dates.
• Due to the nature of the global organization, national and/or international travel may be required.

Certifications

• Project management certification preferred (PMI/CAPM or PMP, PRINCE2).
• Familiarity with ITIL preferred.
• AGILE certification preferred.