[Hiring] Service Operations Project Manager @Exol

Role Description

Symbotic is seeking a Service Operations Project Manager who will be responsible for leading and coordinating projects that involve multiple departments or teams within the organization. The ideal candidate will have a strong background in project management and engineering.

The candidate will oversee all aspects of project management, from initiation to completion, ensuring alignment with business objectives, timelines, and budgetary requirements. You will collaborate with stakeholders from various functional areas, communicating project goals and expectations, and driving Service Operations teamwork to achieve project success. Your leadership, communication, and organizational skills will be essential in facilitating collaboration and overcoming challenges to deliver high-quality results.

What you’ll do

• Lead planning, execution, and monitoring of Service Operations projects, ensuring alignment with organizational goals and timelines.
• Collaborate with stakeholders to define project objectives, scope, and deliverables, and develop comprehensive plans, timelines, and budgets.
• Define project scope, objectives, timelines, and deliverables in collaboration with key stakeholders.
• Engage with key stakeholders to gather requirements, provide updates, and solicit feedback on project progress and outcomes, identifying deviations and implementing corrective actions as necessary.
• Track progress, manage risks, and drive issue resolution to maintain project timelines.
• Act as a liaison between project teams, senior management, and external partners to ensure alignment and buy-in throughout the project lifecycle.
• Collaborate with stakeholders to identify opportunities for innovation, efficiency gains, and value creation across projects and workflows.
• Drive a culture of continuous improvement, capture lessons learned, implement best practices, and optimize project processes.
• Proactively identify potential risks, constraints, and dependencies affecting project delivery, and lead Service Operations teams in resolving issues and adapting to changes.

Qualifications

• Bachelor's degree within Engineering, Project Management or related field.
• Minimum of 5-7 years of project management experience, with a track record of successfully leading Service Operations projects from initiation to completion.
• Experience managing design/build, installation, commissioning of construction projects including managing site GCs.
• Background in robotic automation, ASRS, or material handling (MHE) preferred.
• Experience with managing multiple projects with Service Operations collaboration ranging from small to mid-level capital projects.
• Analytical and problem-solving skills, with the ability to identify root causes of issues and develop effective solutions.
• Skilled at stakeholder management across clients, contractors, and engineering teams.
• Track record of delivery on time and within budget.
• Strong problem-solving under pressure and ability to implement creative solutions.
• Effective negotiator with proven ability to balance competing priorities.
• Proficient with scheduling software, earned value management, and data-driven performance tracking (Smartsheet / Jira).

Requirements

• Remote, field-based position.
• Up to 30% of travel may be required. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.
• The employee is responsible for owning a credit card and managing/submitting their expenses for reimbursement on a bi-weekly basis to Symbotic.
• The person taking this position will be required to perform work at our customer distribution centers locations for extended periods of time where equipment is being installed and ready for commissioning.
• The employee is frequently required to walk and reach with hands and arms.
• Must comply with all safety requirements and protocols, including without limitation Lock out/tag out safety protocols and fall protection safety protocols.
• If the site location is under construction, or as otherwise required in accordance with the applicable safety requirements for the work environment, you will be required to wear proper PPE (hard hat, safety vest, steel toes, eyeglasses, ear protection, fall protection (e.g., safety harness).
• Must be capable of working in temperatures ranging from 105° to 32° Fahrenheit.

Benefits

• Medical, dental, vision, disability, 401K, PTO and/or other benefits.