[Hiring] Service Delivery Manager @ISOutsource

Role Description

We are seeking an experienced Service Delivery Manager to lead project delivery within our Professional Services team. This player-coach role combines leadership of Project Managers with direct oversight of complex client engagements. You will drive delivery excellence, improve project outcomes, and ensure projects are delivered on time, within budget, and with exceptional client satisfaction.

Qualifications

• A leadership-first mindset with a passion for coaching and developing high-performing teams.
• Strong strategic thinking combined with the ability to execute in a fast-paced environment.
• Exceptional organizational, planning, and operational management skills.
• Excellent client relationship management and communication abilities.
• A data-driven approach to decision-making and continuous improvement.
• Strong problem-solving, conflict resolution, and stakeholder management skills.
• Experience balancing customer satisfaction, operational efficiency, and financial performance.
• Proficiency with project management platforms such as Microsoft Project, Smartsheet, Monday.com, Jira, or similar tools.

Requirements

• PMP (Project Management Professional) certification required.
• 6+ years of project management experience, preferably within IT services, consulting, or managed services.
• 2+ years of experience leading, mentoring, or managing Project Managers or delivery teams.
• Strong understanding of project management methodologies (Agile, Waterfall, hybrid).
• Demonstrated success managing multiple complex projects and competing priorities.
• Experience managing project budgets, forecasting, resource planning, and financial performance.

Benefits

• Salary range: $110,000–$140,000.
• Achievable quarterly bonuses.
• Competitive benefits package (401(k) + employer match).
• Generous PTO.
• Parking and mileage reimbursement.
• Team events & activities.