[Hiring] Service Delivery Manager @ScalableOS

Role Description

This is a remote position.

The role involves managing a cross-functional team, aligning ITIL-based service delivery, and overseeing a wide range of IT solutions, including:

• Network
• IT data center
• Private and public cloud
• Data analytics
• Unified communications
• Collaboration
• Security solutions

Qualifications

• 6+ years of related experience in IT and IT technical staff management.
• Proven track record in Service Delivery management with a focus on superior client satisfaction.
• Extensive experience in network management, including Route/Switch/Firewall and Voice technologies.
• Ability to effectively manage resources in a matrix organization to meet and exceed Service Level Agreements.
• Demonstrated ability to work in rapid growth, dynamic, and transformational organizations.
• Exceptional team player with outstanding interpersonal and communication skills (written and oral).
• ITIL Foundation Certifications highly desired or equivalent to ITIL experience.
• Strong knowledge of ITSM tools such as ServiceNow, Cisco Technologies, Totango, and program management.
• In-depth understanding of desktop, server, application, and network environments.
• Minimum of a bachelor’s degree from a four-year college or university or equivalent experience.

Requirements

• Should be willing to accept a long-term work-from-home arrangement.
• Should be amenable to a permanent night shift schedule.