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Project Management
Service Delivery Manager
@ChargerHelp
[Hiring] Service Delivery Manager @ChargerHelp
Mar 28, 2025 - ChargerHelp is hiring a remote Service Delivery Manager. đź’¸ Salary: $115,000.00 - $120,000.00. đź“ŤLocation: USA.
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Role Description
The Reliability Service Delivery Manager will spearhead RaaS implementation for ChargerHelp! clients, optimizing service delivery and enhancing EV charging infrastructure reliability. This role demands expertise in client relationship management, cross-functional collaboration, data-driven analysis, and technical support within a service-oriented environment, with a focus on quantifiable performance improvements.
- Customer satisfaction will demonstrably increase through proactive relationship building and continuous service improvement:
- Implement a systematic approach to customer relationship management and service optimization, leveraging data analytics to drive continuous improvement in system performance and user satisfaction.
- Implement a structured feedback loop, employing data collection and analysis methodologies to identify and quantify service delivery inefficiencies and areas for technical improvement.
- Collaborate with cross-functional engineering and operations teams to implement root cause analysis and resolution strategies for customer-reported technical issues, utilizing ticketing systems and knowledge base platforms to ensure efficient issue tracking and resolution.
- Customer asset reliability and uptime will be measurably improved by delivering at least three actionable data-driven insights per quarter:
- Conduct in-depth analysis of ChargerHelp's extensive datasets to extract actionable insights that optimize customer asset performance and maximize system uptime.
- Master the application of ChargerHelp's BI tools and data processing frameworks to perform complex data transformations and generate actionable reports, utilizing techniques such as regression analysis, time-series forecasting, and anomaly detection.
- Service delivery team performance will be enhanced through effective guidance, support, and the fostering of a collaborative environment, resulting in increased operational efficiency:
- Implement a structured framework for service delivery team enablement, focusing on technical skill development, process optimization, and performance metric analysis to ensure consistent and efficient service execution.
- Develop and implement standardized operational procedures and documentation, ensuring the service delivery team adheres to best practices and utilizes knowledge management systems for efficient problem resolution.
- Implement performance monitoring and reporting mechanisms, utilizing data analytics to identify areas for process improvement and technical skill enhancement within the service delivery team.
Qualifications
- Proficient in client interface management and cross-functional team coordination.
- Advanced data analysis skills, including BI platform utilization and advanced Excel proficiency.
- Expertise in technical communication (verbal, written, presentation).
- Demonstrated ability to apply data analytics to solve complex customer challenges.
- Proven capacity for cross-functional collaboration and stakeholder management.
- Results-driven with a focus on problem resolution and task execution.
- Willingness to travel up to 15%.
Requirements
- Minimum 3 years in customer support/operations within high-growth B2B software/services, ideally in a startup environment.
- Minimum 3 years experience with responsibility for service delivery execution.
- Minimum 3 years experience managing complex customer relationships and service optimization.
- Minimum 3 years experience managing the delivery of analytical insights by leveraging BI tools.
- Minimum 5 years in service-based/as-a-service organizations.
- Proven track record in fast-paced technical support/operations roles.
Benefits
- At ChargerHelp!, we are obsessed with leveraging Technology to remove barriers and enable economic development within all communities.
- We believe a good business invests in people, provides ongoing training, removes barriers, cultivates an energetic and fun culture, and strives to better people's lives and our environment.
- Salary: $115,000.00 - $120,000.00
Application Process
Ready to make an impact? Apply with your resume and we’ll be in touch if there is a good match. We’re excited to hear from you soon!
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Project Management
Project Management
|
Salary
đź’¸
$115,000.00 - $120,000.00
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 28, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
