[Hiring] Service Delivery Manager @Novel Technology Services

Mar 27, 2025 - Novel Technology Services is hiring a remote Service Delivery Manager. 💸 Salary: unspecified. 📍Location: Mexico.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role involves overseeing product development deliverables, refining requirements, and leading DevOps and QA testing for an AI-powered platform.

Oversee the development team’s deliverables, ensuring high-quality execution and adherence to timelines.
Work closely with the Product Owner to refine product requirements, aligning technical execution with business goals.
Lead DevOps efforts, managing CI/CD pipelines, cloud infrastructure, and deployment automation.
Get hands-on with QA testing, ensuring that AI-driven interactions, self-serve workflows, and integrations meet quality standards.
Facilitate collaboration across distributed teams, ensuring seamless communication between US-based product leadership and the development teams in India & Eastern Europe.
Own service delivery workflows, optimizing AI-powered customer engagement, automation, and self-serve ecosystems.
Build SaaS onboarding flows, customer dashboards, and self-service configuration tools, ensuring seamless user adoption.
Proactively identify and resolve bottlenecks, ensuring AI services scale efficiently and perform optimally.

Qualifications

Experience in AI service delivery, customer success, or product-led growth (PLG) models.
Entrepreneurial mindset taking full ownership, automate workflows, and drive adoption.
Deep understanding of AI-powered customer engagement, automation, and self-serve ecosystems.
Experience building SaaS onboarding flows, customer dashboards, or self-service configuration tools.
Familiarity with AI-powered chatbots, voice assistants, and customer experience analytics.
Strong DevOps experience—managing cloud infrastructure, CI/CD pipelines, and automated testing.
Proven experience leading global development teams, ensuring seamless execution across time zones.
Hands-on experience in QA testing and system optimization for AI-powered applications.

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Before You Apply

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📍	Be aware of the location restriction for this remote position: Mexico
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

Service Delivery Manager @Novel Technology Services

Project Management

Salary 💸 unspecified	Remote Location Mexico
Job Type contract	Posted Mar 27, 2025

️

📍	Be aware of the location restriction for this remote position: Mexico
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.