[Hiring] Senior Transformation Program Lead @Liberty Mutual

Role Description

The Senior Transformation Program Lead will lead the North America Billing transformation; a critical multi-year initiative focused on modernizing billing capabilities through the implementation of the Majesco platform. This role serves as the Overall Program Lead (OPL), bringing together business, technology, operations, and delivery partners around a unified transformation roadmap and ensuring the program is positioned to deliver its intended business outcomes.

Success in this role requires a leader who can operate equally effectively at the executive and delivery levels. The OPL will partner closely with senior business and technology leaders, product and engineering teams, functional experts, and external partners to translate strategy into an executable roadmap and drive disciplined execution across a large, complex transformation.

Ultimately, the Senior Transformation Program Lead is accountable for connecting strategy to execution and creating a culture of execution excellence across the transformation. This leader will establish the operating discipline, accountability, transparency, and ways of working that enable a complex, multi-year program to perform at its best.

What You’ll Own

• Lead the transformation end to end.
• Provide overall program leadership for the multi-year North America Billing transformation, aligning business, technology, operations, and delivery teams around a common vision, roadmap, and set of outcomes.
• Turn strategy into executable plans.
• Translate transformation objectives into an integrated program roadmap with clear outcomes, milestones, dependencies, decision points, and measures of success.
• Establish strong program governance.
• Partner with executive sponsors and program leadership to establish effective governance, decision rights, escalation paths, and operating rhythms that enable timely decisions and clear accountability.
• Drive integrated execution.
• Establish a rigorous and connected execution model across the transformation, maintaining a holistic view across business and technology workstreams.
• Connect business and technology.
• Ensure business capabilities, operating-model changes, process requirements, technology decisions, and implementation plans remain connected and aligned throughout the transformation.
• Lead through complexity.
• Surface critical decisions and tradeoffs, frame options for senior leaders, and help the program move forward when priorities, dependencies, or perspectives compete.
• Own program health and transparency.
• Create clear visibility into progress, outcomes, financials, risks, dependencies, and decisions.
• Partner across organizational boundaries.
• Build strong relationships across GRS and with internal and external partners, creating shared accountability for outcomes.
• Build a culture of execution excellence.
• Establish the operating discipline, behaviors, and ways of working required for a high-performing transformation.
• Maintain focus on value and outcomes.
• Continuously connect program execution to the business outcomes the transformation is intended to achieve.

How You’ll Show Up

• Create a culture of execution excellence.
• Set a high bar for how the program operates and delivers.
• Lead through influence and partnership.
• Build trusted relationships across business, technology, operations, and external partners.
• Create clarity from ambiguity.
• Bring structure, focus, and direction to highly complex challenges.
• Model accountability and transparency.
• Create an environment where teams have permission to raise difficult issues early.
• Operate comfortably from strategy through execution.
• Move fluidly between executive-level conversations and the underlying program details.
• Connect across boundaries.
• Break down organizational and functional silos.
• Continuously raise the bar.
• Build learning and continuous improvement into how the transformation operates.
• Elevate those around you.
• Build strong teams and create an environment where people can do their best work.

Qualifications

• Significant experience leading large-scale, multi-year business and technology transformations or complex enterprise implementations.
• Demonstrated ability to lead integrated programs spanning business, technology, operations, product, and organizational change.
• Strong executive presence and demonstrated ability to influence senior leaders.
• Experience establishing and operating program governance, integrated roadmaps, dependency management, risk management, financial management, and executive-level program reporting.
• Strong understanding of large-scale technology implementation.
• Experience partnering with third-party technology providers or system integrators on complex implementations is highly valued.
• Experience with billing, policy administration, insurance platforms, or other large-scale insurance technology transformations is strongly preferred.
• Majesco platform or implementation experience is highly desirable.
• Property and casualty insurance experience, particularly within commercial or specialty insurance, is beneficial.
• Exceptional communication, relationship-building, problem-solving, and organizational skills.

Requirements

• Preference for related 4 year degree with minimum requirement of 10-15 years' experience.
• Effective communication, influencing, organizational and analytical skills required.
• Ability to set expectations upward through managing scope.
• Drives a high performing culture by modeling commitment and building trust across extended teams.

Benefits

• Comprehensive benefits.
• Workplace flexibility.
• Professional development opportunities.
• Opportunities provided through Employee Resource Groups.