[Hiring] Senior Technical Project Manager, Product Design & Delivery @BetterHelp

Role Description

As a Senior TPM at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. You will work primarily with the Product Design team to strengthen how design work gets delivered, requiring strong cross-functional partnerships with Product Management and Engineering.

• Own and operationalize end-to-end program delivery for complex cross-functional product initiatives spanning Product Design, Product Management, Engineering (including QA), and more.
• Implement and monitor operational metrics and program tracking systems that improve visibility into design progress, delivery timelines, capacity, and cross-team dependencies.
• Identify process inefficiencies, delivery bottlenecks, and sources of friction across Product Design, Product Management, and Engineering, and implement improvements that accelerate delivery while improving quality and consistency.
• Partner closely with Product Design leadership to plan, prioritize, and drive design initiatives across multiple teams.
• Own the planning and facilitation of the Design team’s core execution touchpoints.
• Drive timely decisions and make tradeoffs visible when priorities, scope, timelines, or technical constraints are unclear.
• Coordinate and operationalize user research initiatives.
• Establish and maintain clear documentation, workflows, templates, and operating procedures.
• Facilitate change management initiatives to support consistency across evolving team norms, processes, and organizational culture.
• Execute multiple projects simultaneously, demonstrating the ability to work through ambiguity and create structure.

Qualifications

• 5+ years of experience in technical program management, design program management, product operations, or related roles.
• Strong understanding of software development lifecycles, system architecture, and modern technical frameworks.
• Proficiency in project management methodologies, such as Agile, Scrum, Lean, or Kanban.
• Demonstrated ability to define project scope, manage resources, and deliver high-quality results on time and within budget.
• Exceptional organizational and multitasking skills with the ability to manage multiple priorities simultaneously.
• Excellent verbal and written communication skills, including the ability to convey technical concepts to non-technical stakeholders.
• Proven problem-solving skills, with the ability to proactively identify risks and develop effective mitigation strategies.
• Experience using project management tools (e.g., JIRA, Datadog) and collaboration platforms (e.g., Slack, Confluence).
• Strong analytical mindset with a results-driven approach, using data to track performance and inform decisions.
• Demonstrated ability to adapt quickly to changing priorities and requirements in a dynamic environment.
• Proven track record of leading complex cross-functional initiatives with multiple stakeholders, dependencies, and competing priorities from planning through launch.

Requirements

• Strong business acumen and thrive in a culture where KPIs and business results are measured constantly.
• Genuine interest in connecting high-quality therapists with people seeking convenient, discreet, and affordable access to therapy.

Benefits

• Remote work with regular in-person bonding experiences sponsored by the company.
• Competitive compensation.
• Holistic perks program (including free therapy, employee wellness, and more).
• Excellent health, dental, and vision coverage.
• 401k benefits with employer matching contribution.
• The chance to build something that changes lives – and that people love.
• Any piece of hardware or software that will make you happy and productive.
• An awesome community of co-workers.
• The base salary range for this position is $135,000 - $185,000.