[Hiring] Senior Software Service Specialist @Revvity

Role Description

• Address various project management issues based on their stage in the implementation and design process.
• Facilitate kickoff meetings focused on training, installation, upgrade, or customization of the REVVITY portfolio of software projects.
• Conduct regular customer calls to resolve obstacles impacting project progress.
• Responsible for the design and delivery of advanced visual analytics.
• Implement work plans with accountability for customer satisfaction, work quality, timeliness, and risk mitigation.
• Advise customers on best practices and strategies to maximize insights from their data, helping them craft analyses that drive deeper, more effective questions.
• Support the team in prioritizing the workload, balance time and costs, and delight customers with solutions delivered.
• Identify opportunities to improve solution quality and delivery processes.
• Facilitate voice of customer to product management.
• Provide status reporting regarding project milestones, deliverables, dependencies, risks, and issues, ensuring clear communication across leadership levels.

Qualifications

• Bachelor's degree in Business Administration, Project Management, Information Science, Biology, Chemistry, or related field of study.
• 5 years of experience in any job title/occupation/position involving project management or risk management.

Requirements

• 5 years of experience with data visualization tools including Tableau and Power BI.
• 5 years of experience with project management tools including Asana, Jira, Microsoft Project, Dashboards, and Tollgate reports.
• Creating project plans using Waterfall, Agile, Lean, Scrum, and Kanban methodologies outlining the scope, objectives, timeline, and deliverables milestones.
• Working on project management or software implementation projects.
• Developing risk management strategies, risk identification, risk analysis, risk response planning, risk monitoring and control planning.
• Implementing work plans with accountability for customer satisfaction, quality, timeliness, and risk mitigation.
• Using tools (including Microsoft Project and Excel) for tracking progress and collaboration.
• Coordinating tasks, resources, and team members to ensure project execution.
• Using analytical skills to address and resolve issues that arise during the project lifecycle.
• Maintaining project documentation, including reports, meeting summaries, and internal management records outlining scope, objectives, timeline, and deliverables.
• Leading technical meetings with customers to address project management challenges throughout the implementation and design process.
• Telecommuting may be permitted from anywhere in the United States.

Benefits

• Medical, Dental, and Vision Insurance Options
• Life and Disability Insurance
• Paid Time-Off
• Parental Benefits
• Compassionate Care Leave
• 401k with Company Match
• Employee Stock Purchase Plan