[Hiring] Senior Service Delivery Manager @bswift
Senior Service Delivery Manager @bswift
Project Management
Salary usd 90,000 - 12..
Remote Location
๐Ÿ‡บ๐Ÿ‡ธ USA Only
Employment Type full-time
Posted 2wks ago

[Hiring] Senior Service Delivery Manager @bswift

2wks ago - bswift is hiring a remote Senior Service Delivery Manager. ๐Ÿ’ธ Salary: usd 90,000 - 120,000 per year ๐Ÿ“Location: USA

Role Description

The role of Senior Service Delivery Manager at bswift involves managing client relationships to ensure delivery quality and timeliness while reflecting the company's core values.

  • Consistently reflect core values: pursue excellence, embrace accountability, deliver superior service, and be a great place to work.
  • Directly manage assigned client relationship(s); ensure delivery quality and timeliness.
  • Develop and maintain strong relationships at a strategic and operational level with assigned clients.
  • Partner with a team of operations managers and associates to coordinate with other bswift resources to meet client deliverables, including:
    • Creating Benefits Class Matrix, Requirements, Rates, Permissions, Field Options, Site Text, and Implementation Questions Log with client (including client sign-off).
    • Configuring system as needed for annual benefit program changes/acquisitions.
    • Executing on non-automated service delivery processes to satisfy scope requirements.
    • Researching and resolving client inquiries regarding system and process issues.
    • Training clients on new and existing system features and services (prepare and conduct technical/product presentations and demos as required).
    • Testing new and existing system functionality to ensure accuracy of client system configuration.
  • Provide day-to-day guidance to the service delivery team.
  • Proactively consult clients on best practices and necessary system and process changes to achieve client goals throughout the year and during annual open enrollment.
  • Schedule, prepare for, and lead quarterly and/or annual stewardship meetings with clients and lead other regularly scheduled meetings as necessary.
  • Schedule and lead regular client status meetings for assigned clients to ensure excellent customer service.
  • Research and recommend system enhancements based upon client needs.
  • Consult clients on additional bswift products and services to provide additional value to the client relationship.
  • Create and coordinate requirements for gathering and processing one-time projects as needed (Vendor or Internal).
  • Advocate client needs throughout all phases of the product life cycle (plan, design, integrate, install, manage).
  • Drive efficiency and quality through standard operating procedures.
  • Coordinate and secure renewal of client agreements as necessary.
  • Responsible for special projects as assigned.
  • Assist in sales and marketing efforts as needed.

Qualifications

  • 8+ years of direct client and/or associate/analyst experience preferred.
  • 4+ years of project management experience.
  • Solid technical background.
  • Must be proficient in Excel (VLOOKUP, Pivot Tables, Basic Functionality).
  • Strong written and verbal communication skills with the ability to communicate effectively with both technical and non-technical personnel.
  • Ability to operate and make timely decisions in an ambiguous, fast-paced atmosphere.
  • A leadership style that reflects and reinforces bswiftโ€™s core values.
  • Project management skills and the ability to interact with all levels of a clientโ€™s organization.
  • Must be able to quickly sort through complex subject material.
  • Strong analytical skill set and ability to effectively use data for strategy.
  • High level of productivity, reliability, responsibility, attendance, dependability, organization, and accuracy/thoroughness.
  • Ability to assist and equip others to efficiently solve complex problems.
  • Passion for teamwork, client service, and reaching business results through problem-solving.
  • Strong organizational skills, including multi-tasking and working in a changing environment.

Education

  • Bachelorโ€™s degree from a four-year college or university, or equivalent combination of education and experience.

Benefits

  • Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.
  • Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
  • Remote first, Office friendly environment!
  • Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.
  • Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.
  • Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving.
  • Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources.
  • Make an Impact: Your work directly contributes to transforming how organizations approach benefits administration and client engagement.
Before You Apply
๏ธ
๐Ÿ‡บ๐Ÿ‡ธ Be aware of the location restriction for this remote position: USA Only
โ€ผ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Senior Service Delivery Manager @bswift
Project Management
Salary usd 90,000 - 12..
Remote Location
๐Ÿ‡บ๐Ÿ‡ธ USA Only
Employment Type full-time
Posted 2wks ago
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๏ธ
๐Ÿ‡บ๐Ÿ‡ธ Be aware of the location restriction for this remote position: USA Only
โ€ผ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
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Applied โœ“
Sent Follow-Up โœ“
Interview Scheduled โœ“
Interview Completed โœ“
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