[Hiring] Senior Project Specialist @Mythics, LLC

Role Description

The Senior Project Specialist manages the delivery of customer facing Consulting projects of high dollar value, risk, and complexity, consistent with client requirements and procurement policies/procedures. Works under only very general direction, independently determine and develop approaches to solutions, handling complex assignments requiring considerable judgment and initiative. REMOTE opportunity.

Responsibilities and Essential Duties:

• Lead and manage projects with technical team members, ranging from 1 to 10 technical consultants.
• Handle status reporting – authoring, communications, impact/risk assessments, etc.
• Lead management and account meetings by providing insights on the account, project schedule, scope and budget.
• Work with Technical Team Leads to ensure all technical objectives are in scope, represented in the plan, and managed accordingly.
• Manage all stakeholders and build strong customer and subcontractor relationships.
• Serve as the primary project Point of Contact for our clients.
• Manage and coordinate support of urgent and complex issues.
• Assure scope and requirements are monitored and controlled throughout the project’s life-cycle.
• Continually seek opportunities to increase customer satisfaction and deepen client relationships.
• Manage day-to-day client interaction, identify needs, expectations, and evaluate alternative business solutions.
• Develop lasting relationships with client personnel that foster client ties.
• Present project quality, client and team satisfaction, and project success metrics during project review meetings with the managing director.
• Track and report weekly on percent complete, schedule, burn, earned value, slippage, issues risks, and opportunities and other key project indicators.
• Keep an accurate issues and risk tracking document with an associated mitigation plan.
• Accurately forecast revenue, profitability, margins, bill rates and utilization.
• Track and report team hours and expenses on a weekly basis.
• Manage project budget and project profitability.
• Determine appropriate revenue recognition, ensuring timely and accurate invoicing, and monitor receivables for project.
• Conduct weekly meetings with the Project Accountant.
• Work with Sales, Operations Director, and Account Manager to ensure clients achieve an understanding of expectations, deliverables, dependencies, risks and progress.
• When appropriate, work directly with clients, or in concert with account management and/or team leads, to secure sign off on deliverables or documentation.
• Communicate progress, risks, expectations, timelines, milestones and other key project metrics to clients and team members.
• Complete special projects, as assigned.

Qualifications

• Bachelor's degree or equivalent experience.
• 5-7 years’ experience working in roles within contracts, sales operations, and/or project management.
• Experience working in a professional services environment.
• Experience working successfully in a matrixed organization structure.

Requirements

• Advanced knowledge of spreadsheet and database applications, data query tools, and MS Office applications, Excel.
• Understand basic revenue models, P/L, cost-to-completion projections and be able to make decisions independently, in-line with business plan objectives.
• Understand consulting pricing models and billing procedures.
• Strong written and verbal communication.
• Detail-oriented.
• Organized with ability to multi-task and manage multiple projects simultaneously.
• Self-managed.
• Demonstrated ability to build positive relationships with internal and external customers.
• Demonstrated ability to work efficiently and effectively under pressure and tight deadlines.
• A focus and passion for customer experience.
• Experience collaborating with Sales and an Account Manager, operating as a team supporting each customer in their portfolio.
• Critical thinker, with the ability to help create solutions and resolutions.
• Team player.

Benefits

• Comprehensive Health, Dental, and Vision plans.
• Premier 401k retirement plan with corporate matching and a 529 college saving plan.
• Tax-advantaged Health Savings Account and Dependent Care Flexible Spending Account options.
• Legal Resources.
• Generous work/life balance opportunities supported by a PTO bank, paid holidays, leave programs and additional flex time off.
• Employee referral program.
• Employee recognition, gift and reward program.
• Tuition reimbursement for continuing education.
• Remote or hybrid work options.
• Engaging company events such as team building activities, annual awards and kick-off parties.
• Health and wellness-focused activities.
• Relaxation Spaces.
• In-office gourmet coffee, tea, fresh fruit and healthy snacks.
• Corporate GREEN approach – tracking energy consumption for reduction and purchasing only environmentally friendly products for our offices.