[Hiring] Senior Project Manager @ADVANCED NETWORK MANAGEMENT INC

Role Description

The Senior Project Manager is responsible for oversight of ANM IT infrastructure projects and ensuring client success against business outcomes.

• Responsible for implementing PMI best practices as applicable to the core business.
• PM delivery of professional services to our clients.
• Assume primary responsibility for coordination and communication on all assigned projects, including development and monitoring of project plans, work schedules, status reports, and other deliverables.
• Work collaboratively with clients, vendors, and engineering teams to define and execute IT projects on time and within budget.
• Identify, track, and resolve issues and risks associated with projects or programs managed.
• Maintain appropriate professional designations and up-to-date knowledge of current business core applications and project management tools.
• Provide assistance with project management activities including gathering information from users and a variety of other sources, contributing to the entire project lifecycle, and updating all project management documentation.
• Review client RFPs, compile all project artifacts and deliverables, coordinate all equipment and services for deployment, and ensure full project SLA compliance.
• Act as the client advocate by building trust and transparency with clients, ultimately becoming the clients' trusted advisor.
• Demonstrate excellent client services by acting as an escalation resource, understanding client problems, collecting client feedback, and acting upon it.
• Demonstrate problem-solving capabilities as it relates to satisfaction, remaining respectful and understanding during escalations, and coordinating with internal ANM teams to ensure customer success.

Qualifications

• Bachelor’s degree or equivalent work experience
• 3-5 years of experience in client-facing roles
• 2-3 years of experience managing Technology Projects
• Knowledge of the core Project Management methodologies including waterfall, hybrid, and agile
• Self-starter with the ability to build relationships, manage customer satisfaction, and implement internal changes
• Experience working as a service provider delivering technology services
• Knowledge of IT services, products, and IT consulting
• Excellent verbal and written communication skills
• Ability to work collaboratively as part of a team
• Ability to work independently with minimal direction
• Strong presentation skills; development and presentation of content
• Ability to manage multiple sites, people, and projects simultaneously while meeting deadlines
• Strong interpersonal and organizational skills with high attention to detail and a sense of urgency
• Experience with business and project management tools, including MS Project, MS Office Suite, Smartsheet, and Salesforce

Requirements

• PMP Certification, Agile certifications including CSM, PMI-ACP
• Travel is occasionally required for this position. Must have a valid driver’s license and motor vehicle insurance.

Benefits

• Medical, Dental and Vision Insurance
• Life Insurance; Short-Term and Long-Term Disability
• 401(k) Retirement Plan
• Paid Time Off
• Flexible Spending Account
• Employee Recognition Rewards
• Career training geared toward professional growth