[Hiring] Senior Project Manager @RWS Group

Role Description

We are looking for a hands-on Project Manager to act as the primary link between our client and our internal production teams. In this role, you will be the face of the company, responsible for managing client relationships and ensuring the successful delivery of localization and linguistic AI data service projects. This is a deeply involved, hands-on position that requires you to be directly engaged in the daily execution of our projects. In addition to managing budgets and timelines, you will lead internal reporting efforts to track key performance metrics and provide leadership with actionable insights. The ideal candidate is a highly organized professional who excels at simplifying complex technical requirements and thrives in a fast-paced, results-driven environment.

Key Responsibilities

• Use all your project management knowledge and skills and apply them in a creative way to maintain a high standard of project delivery and to improve its current set-up, whenever possible.
• Drive continuous improvement initiatives.
• Manage customer’s expectations by reaching reasonable agreements which are in line with requirements and feasibility.
• Lead complex, multi-language linguistic evaluation projects to support the development and refinement of AI/ML services.
• Deliver projects to client expectations and achieve the optimal profitability of the project(s) – balance the quality, timeliness and cost aspects of the project(s).
• Closely monitor and control project financials through budgets, invoicing, and vendor selection/payment.
• Plan projects and implement best practices and processes.
• Directly lead a team of Localization Leads/Engineers and coordinate the work across other internal and external teams.
• Communicate effectively, both verbally and in writing, with clients and internal team members.
• Host and lead conference calls with clients and team members as well as meeting them in person.
• Develop and prepare process documents where required.
• Conduct risk assessment, create mitigation plans and strategic planning of activities to minimize potential project issues.
• Handle escalations and root cause analysis and prepare corrective and preventive actions (RCA/CAPA), whenever applicable.

Qualifications

• University degree in IT, business or management related fields.
• 5+ years of experience in Project Management, leading internal teams and communicating with external enterprise customers.
• Excellent verbal and written English proficiency.
• Experience managing linguistic evaluation or data labeling projects is a plus.
• Linguistic background or experience is a plus.
• PMI and/or Lean Six Sigma certification is a plus.
• Ability to improvise and solve problems.
• Proactivity and excellent communication skills.
• Attention to detail.
• Team spirit—you will be part of a team that helps each other.
• Great co-ordinational and organizational skills.
• Flexibility in terms of working hours.

Benefits

• If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you’ll love life at RWS.
• Our purpose is to unlock global understanding, recognizing the value of every language and culture.
• We celebrate difference, are inclusive, and believe that diversity makes us strong.
• We want every employee to grow as an individual and excel in their career.

Company Description

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.