[Hiring] Senior Program Support Specialist @Cencora

Role Description

This Senior Program Specialist role will serve as a subject matter expert supporting Cencora programs focused on pharmaceutical supply resiliency. The role is accountable for independently managing day-to-day program activities, customer needs, implementations, cross-functional initiatives, issue resolution, and assigned integration activities across programs.

Within established program objectives, priorities, and expected outcomes, the incumbent is expected to:

• Independently organize and execute assigned responsibilities.
• Proactively identify needs and risks.
• Drive activities through completion.

The role requires a high degree of ownership, judgment, initiative, and accountability and is intended for an individual who is comfortable operating autonomously in a dynamic environment.

The Senior Program Specialist will serve as a primary program resource for customers and internal stakeholders and is expected to develop deep subject matter expertise across assigned programs. Responsibilities include:

• Independently leading customer and internal meetings.
• Delivering presentations and training.
• Managing implementations and projects.
• Troubleshooting operational challenges.
• Driving results through cross-functional stakeholders without direct authority.

The role operates within the strategic direction and priorities established by program leadership. The incumbent is expected to:

• Independently manage routine program decisions and execution.
• Escalate material risks, strategic decisions, competing priorities, or barriers as appropriate.

The role will also support the continued integration of programs by:

• Serving as a liaison across program teams and functional stakeholders.
• Identifying opportunities to standardize processes.
• Eliminating duplication and improving the customer experience.
• Supporting development and adoption of the future-state operating model.

Qualifications

• Requires broad training in fields such as business administration, healthcare administration, supply chain, pharmacy, project management, or similar disciplines generally obtained through completion of a four-year bachelor's degree.
• Normally requires a minimum of three (3) years of directly related and progressively responsible experience.
• Pharmacy Technician Certification and/or health system, hospital, pharmaceutical distribution, healthcare supply chain, or related experience preferred.
• Project or program management experience strongly preferred.

Requirements

• Strong program and project management skills with demonstrated ability to independently manage multiple concurrent workstreams, priorities, deadlines, and stakeholders.
• Demonstrated ability to operate autonomously once aligned on objectives and expected outcomes.
• Demonstrated ownership mentality with the ability to identify what needs to be done, establish an approach, and drive work through completion.
• Strong organizational skills, attention to detail, follow-through, and personal accountability.
• Strong problem-solving and critical-thinking skills with the ability to independently assess issues, develop solutions, make appropriate decisions, and recognize when escalation is required.
• Strong customer-facing communication skills with the ability to build credibility and effectively engage health system and other external stakeholders.
• Strong presentation and public-speaking skills with demonstrated comfort independently leading meetings, facilitating discussions, delivering presentations, and responding to questions.
• Ability to quickly develop and maintain subject matter expertise across complex programs, processes, and customer requirements.
• Ability to communicate complex information clearly and concisely to customers, Sales teams, cross-functional partners, and leadership.
• Ability to influence, engage, and drive results through cross-functional teams without direct authority.
• Strong meeting facilitation skills with the ability to establish objectives, guide productive discussions, clarify decisions, and drive action-item accountability.
• Strong written communication skills.
• Strong interpersonal skills and ability to develop and maintain collaborative working and business relationships.
• Strong time-management skills and demonstrated ability to independently manage competing priorities in a fast-paced environment.
• Ability to anticipate upcoming needs, risks, dependencies, and deadlines.
• Ability to operate effectively in an evolving environment where processes, roles, priorities, and program needs may continue to change.
• Ability to identify opportunities to standardize, streamline, and improve processes while considering operational and customer impacts.
• Ability to understand customer needs, assess changing business conditions, and translate insights into actionable recommendations.
• Understanding of hospital and/or Community & Specialty business segments preferred.
• Understanding of Cencora business units, systems, and processes preferred.
• Proficiency with Microsoft Office applications, including PowerPoint, Excel, Word, Outlook, and Teams.
• Strong creativity and continuous improvement mindset; focused, disciplined, proactive, and results-oriented.
• AI fluency with demonstrated ability to responsibly and effectively leverage AI-enabled tools to improve productivity, analysis, communication, problem-solving, and work quality.

Benefits

• Compensation, benefits, and resources that enable a highly inclusive culture.
• Support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
• A variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.