[Hiring] Senior Program Manager @Veeva Systems

Role Description

Veeva-Ostro builds the AI-powered engagement platform behind some of pharma's most innovative brand experiences — conversational virtual navigators, personalized content journeys, and omnichannel tools that give patients and HCPs real-time, accurate answers. As a Senior Program Manager on our Implementation/Professional Services team, you'll own the end-to-end quality of every deliverable, from client-facing designs and content matrices through PRC submission to pre-launch QA of the live tool, while developing the processes and leading the team of contractor editors who bring each build to life. It's a chance to bring deep pharma marketing editorial expertise into a fast-moving SaaS/tech environment at the center of how the industry is reinventing patient and HCP engagement.

What You'll Do

• Review and QA project deliverables, including tool designs and the content library/matrix, for accuracy, consistency, and compliance before they move into client review.
• Guide deliverables through client review and PRC submission, ensuring thorough, accurate editorial review at every round.
• Conduct pre-launch QA testing of the built tool against PRC-approved materials, including content checks and functionality testing.
• Develop, document, and maintain quality processes, checklists, and best practices for the medical editor team.
• Manage resourcing across a team of contractor medical editors: assigning, coordinating, and delegating review and QA tasks across active projects.
• Partner with stakeholders across the Implementation and Customer Success teams including project managers, copywriters, developers, and customer success managers to ensure successful delivery across projects.

Qualifications

• Bachelor's degree in life sciences, English, journalism, communications, or a related field.
• 5+ years of experience in medical/scientific editing, ideally within a life sciences marketing agency, medical communications agency, or pharmaceutical company, with direct experience editing pharma brand marketing or patient/HCP-facing digital content.
• Proven experience guiding content through Medical, Legal, and Regulatory (MLR) or PRC review and incorporating client and reviewer feedback across multiple submission rounds.
• Excellent attention to detail, with strong fact-checking, proofreading, and reference/citation verification skills.
• Demonstrated ability to develop and maintain editorial processes and QA procedures.
• Strong project management skills, with the ability to manage multiple accounts and deadlines in a fast-paced environment.
• Excellent written and verbal communication skills.

Nice to Have

• Demonstrated experience mentoring, coaching, or managing editorial staff or contractors, with the ability to coordinate and delegate work across a team.
• Experience with digital routing, document-control, or content management platforms (e.g., Veeva Vault, Ziflow, SharePoint).
• Background in scientific research (e.g., PhD or postdoctoral experience in a life sciences field) with a transition into medical writing, editing, or communications.
• Familiarity with omnichannel or digital patient/HCP engagement tools.
• People-management experience leading a team of editors or contractors.

Benefits

• Medical, dental, vision, and basic life insurance.
• Flexible PTO and company paid holidays.
• Retirement programs.
• 1% charitable giving program.

Compensation

Base pay: $100,000 - $150,000. The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.