[Hiring] Senior Program Manager @HighLevel

Role Description

The Commerce division is a new strategic division aimed at building a new pillar for our customers: the entire motion of selling their products, enabling subscriptions, configuring the right channels for distribution, sending quotes & proposals to prospective customers, accepting payments, signing contracts, and more. This allows our customers to choose a single Platform (HighLevel) to perform the entire lifecycle of business starting from generating leads, tracking and converting leads to customers, selling them core communications products, enabling campaigns culminating in scaling their commercial offerings and managing it all in 1 place.

To make this a huge success, it is important to track the Release cycles, work with our stakeholders, internal customers, and external customers judiciously, and make the plans visible to the entirety of HighLevel. The role of the Senior Program Manager is to understand clearly what success means for the organization by:

• Working with Product divisions
• Drafting the Release plans and customer stories
• Tracking them E2E across the SDLC lifecycle
• Representing the plan to our customers
• Building the right feedback funnel from customers back to the SDLC lifecycle

This role is not about coordinating internally within scrum teams but at the Commerce organization level + its internal customers. We are looking for a Senior Program Manager to collaborate and orchestrate Commerce’s most critical releases and retention metrics across the platform.

This role contributes to shaping our discipline in Release planning, improving predictability in SDLC, mitigating committed risks, and providing visibility to management and internal customers by working across disciplines & teams.

Qualifications

• Individual Contributor with 5-7 years of total experience, with significant time in Release Management, Product Analytics, or Risk Management for a high-growth B2B SaaS company
• At least 3–5 years of experience working on cross-functional programs and mentoring team members
• Prior experience working closely with Product Management and/or Customer Success on customer experience, adoption, or retention programs
• Strong analytical and data-driven mindset, comfortable with funnels, cohorts, retention metrics, experimentation, and self-serve analysis (SQL/BI)
• Deep customer empathy with experience interpreting research, surveys, interviews, and support insights
• Ability to zoom out for long-term planning and zoom in to drive execution and process improvement
• Excellent program management skills with the ability to structure ambiguity, align stakeholders, and deliver outcomes
• Highly influential communicator who drives change without authority and presents effectively to senior leadership
• Systems-oriented approach, building scalable frameworks, processes, and feedback loops adopted across teams

Responsibilities

• Collaborate with Leaders and Define Release Metrics
• Build and maintain the source-of-truth dashboards, Commerce pillars specific views, top blockers, and risks to our internal & external customers
• Drive Cross-Functional Programs: Lead cross-functional initiatives across Product, Engineering, CS, Support, Marketing, and RevOps to improve activation, retention, and sentiment
• Translate Commerce priorities into structured programs with clear owners, timelines, and measurable outcomes
• Planning & Governance: Contribute to quarterly and annual planning for Commerce
• Establish and run operational cadences (reviews, stand-ups, post-mortems) to maintain alignment and accountability & Present progress

EEO Statement

The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.

We encourage you to review our policies before submitting your application. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.