[Hiring] Senior Program Manager @Vertex Pharmaceuticals

Role Description

Vertex is seeking a Senior Program Manager to support delivery operations and execution across the Marketing Technology (MarTech) organization. This role will partner closely with MarTech Platform Owners, Business Engagement Leads, agency partners, business stakeholders, and technology teams to coordinate delivery of marketing technology initiatives across:

• Digital experience
• Omnichannel engagement
• Customer data
• Content operations
• Emerging AI-enabled capabilities

The successful candidate will serve as a central coordinator for portfolio execution, helping manage:

• Integrated planning
• Cross-functional dependencies
• Delivery risks
• Release readiness
• Stakeholder communications
• Operational governance activities

This is a hands-on contract role requiring strong program leadership, organization, communication, and stakeholder management skills within a complex, matrixed environment. The ideal candidate will have experience working with customer engagement platforms, be strategic and organized, and have a background in program or project management.

This is a 9 month contract covering a family leave.

Qualifications

• Bachelor’s degree in Business, Information Systems, Marketing, Technology, Operations, or a related discipline.
• 7+ years of experience in program management, project management, digital operations, marketing technology, or a related field.
• Experience managing multiple concurrent initiatives in a complex, matrixed organization.
• Experience coordinating cross-functional teams, external vendors, and agency partners.
• Strong capability in integrated planning, dependency management, risk management, release readiness, and stakeholder communications.
• Experience developing leadership-ready status reporting, portfolio views, and decision-support materials.
• Demonstrated ability to bring structure to ambiguity, organize complex workstreams, and drive accountability without direct authority.
• Excellent written and verbal communication, facilitation, executive presence, and relationship-management skills.

Requirements

• Experience supporting MarTech, digital transformation, customer engagement, CRM, content, web, customer data, marketing automation, or consent and preference capabilities.
• Pharmaceutical, biotechnology, healthcare, or another highly regulated industry experience.
• Working knowledge of Agile, hybrid delivery, and product operating models.
• Experience with tools such as Jira, Azure DevOps, Smartsheet, Microsoft Project, Power BI, or comparable delivery and portfolio-management platforms.
• Experience supporting omnichannel marketing, digital experiences, content operations, or AI-enabled marketing capabilities.

Benefits

• Pay Range: $90-$100/hr

Core Competencies

• Execution Leadership: Moves complex, cross-team work forward with urgency and discipline.
• Portfolio Visibility: Creates clear, trusted views of status, dependencies, risks, and decisions.
• Stakeholder Partnership: Builds alignment across business, technology, agencies, vendors, and governance partners.
• Structured Problem Solving: Brings order to ambiguity and translates priorities into coordinated execution plans.
• Influence Without Authority: Drives ownership, follow-through, and timely escalation in a matrixed environment.
• Communication: Tailors concise, decision-oriented updates for delivery teams and senior stakeholders.

What Success Looks Like in the First Six Months

• Establish reliable visibility across assigned MarTech initiatives, milestones, dependencies, risks, and decisions.
• Improve coordination and follow-through across platform teams, stakeholders, agencies, and delivery partners.
• Provide consistent, decision-oriented delivery reporting and governance support.
• Drive priority initiatives forward with limited day-to-day oversight.
• Reduce operational burden on Platform Owners and MarTech leadership by proactively managing execution details and action closure.