[Hiring] Senior Program Manager @Mercy Health

Role Description

The Sr Program Manager Graduate Medical Education (GME) will be responsible for developing, implementing, and leading the centralized resident and fellow onboarding operations annually each academic year. This work includes, but is not limited to:

• Aligning and coordinating processes with GME Managers/Directors in the GME markets.
• Developing relationships with program coordinators and key stakeholders in other departments to ensure seamless operations.
• Managing the resident management system (RMS) as a New Innovations Super User.
• Maximizing market/program utilization and monitoring standardization.
• Monitoring dashboards, running quality and analytic reports, and being a Resident Management System resource for all programs/markets.

Essential functions include:

• Leading and managing program operations at the system level, ensuring alignment with organizational strategies, policies, accreditation requirements, and service line priorities.
• Developing, implementing, and continuously improving standardized workflows, processes, and documentation to support operational efficiency and consistency across all markets or departments.
• Serving as a subject‑matter expert and central resource for core program systems, tools, and data platforms; providing training, guidance, and technical support to program staff and stakeholders.
• Coordinating cyclical or annual processes (e.g., onboarding, credentialing, compliance reviews, program renewals) to ensure timely and accurate completion of required activities.
• Monitoring program performance through dashboards, analytics, and reporting; tracking key metrics, identifying risks, and supporting corrective action or escalation as needed.
• Maintaining compliance with accreditation, regulatory, and internal governance requirements by managing documentation, ensuring data accuracy, and preparing reports for leadership and governing bodies.
• Facilitating cross-functional communication and collaboration to promote standardization, knowledge sharing, and effective execution of system-wide initiatives.
• Supporting program expansion, new program development, and enterprise-level projects by coordinating timelines, resources, communication, and progress tracking.
• Identifying opportunities to improve efficiency, eliminate variation, and streamline operations; leading or supporting continuous improvement initiatives across service lines.
• Contributing to operational and financial planning activities, which may include monitoring budgets, tracking resource utilization, and supporting business case development.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Qualifications

• Bachelors Degree in Healthcare Administration/Business, Finance or a related field (required).
• 3-5 years of experience in GME, academic medicine, healthcare administration or a related environment.
• Experience with electronic data management.
• Experience with New Innovations or other resident management software preferred.
• Experience supporting multiple residency or fellowship programs across different markets or institutions preferred.
• Working knowledge of ACGME accreditation standards and GME operational requirements preferred.

Requirements

• Familiarity with Resident Management Systems.
• Familiarity with CME GME funding and cost reporting process.
• Project management experience.
• Demonstrated experience managing complex programs across multiple stakeholders or sites.
• Experience in training employees, excellent communication skills, and ability to navigate change.
• Excellent verbal and written communication skills; relationship building skills including the ability to work effectively with physician leaders and academic partners.
• Ability to translate regulatory and accreditation requirements into practical operational processes.
• Strong organizational and project management skills with the ability to manage multiple priorities simultaneously.
• High level of discretion, professionalism and attention to detail.
• Proficiency in data analysis, reporting and standard office and project management tools.

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible).
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders.
• Tuition assistance, professional development and continuing education support.