[Hiring] Senior Program Administrator - Release Train Engineer @Cleveland Clinic

Role Description

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world.

The Senior Program Administrator – Agile Release Train Engineer & Coach serves as a strategic leader responsible for enabling effective delivery of large, complex technology and operational initiatives across the organization. This role functions as a Release Train Engineer (RTE) and enterprise Agile coach, guiding teams and leaders in the application of Lean-Agile practices to improve delivery flow, alignment, and organizational execution.

• Facilitates large-scale planning and coordination across teams.
• Removes systemic impediments.
• Helps leaders and delivery teams continuously improve how work is planned, prioritized, and delivered.
• Partners with executives, product/value stream leaders, and delivery teams to align strategy with execution.
• Ensures transparency of commitments and outcomes.
• Cultivates organizational capabilities required to deliver value predictably and efficiently.

This position plays a vital role in strengthening organizational Agile maturity, supporting consistent quarterly planning and delivery cycles, and fostering a culture of continuous improvement across teams and programs.

• Researches, develops, administers, and evaluates programs and projects based on the identified needs of the Division.
• Responsible for developing strategies that advance enterprise initiatives.
• Provides management support in partnership with senior medical and administrative leaders across the Division.

A caregiver in this role works remotely in Ohio, Florida, or Nevada, Monday through Friday from 8:00 a.m. – 5:00 p.m. This position requires up to 10% travel in OH, FL, or NV.

A caregiver who excels in this role will:

• Act as the primary liaison for highly complex initiatives and with organizational impact for the Division.
• Set and drive goals and timelines as they relate to initiatives.
• Create an effective plan to meet objectives.
• Provide clarity around objectives, including metrics, baselines, and targets.
• Communicate plans and status to stakeholders, including team, sponsors, and executive leadership.
• Drive accountability around commitments across project teams.
• Ensure results can be incorporated into daily business practices.
• Create systems and processes to measure results over time.
• Facilitate quarterly planning events and ongoing program synchronization across multiple delivery teams.
• Identify and remove systemic impediments that impact program delivery and team flow.
• Coach leaders, product and value stream owners, and teams in Lean-Agile practice to improve delivery effectiveness.
• Monitor program delivery metrics and drive continuous improvement in planning, execution, and predictability.

Qualifications

• Bachelor’s Degree in Business, Healthcare or a related field.
• Ten years of relevant experience with three years of managing large projects.
• Leadership experience over complex projects or a team of professionals.
• Experience planning and implementing systems and procedures.

Requirements

• Master’s Degree (preferred).
• Experience serving as a Release Train Engineer, Agile Program Lead, or Agile Coach coordinating delivery across multiple teams in a complex organization.
• Experience supporting scaled Agile delivery models (e.g., SAFe, large-scale Scrum, or enterprise Kanban environments).
• Experience working in healthcare IT environments, with familiarity supporting delivery involving Epic EMR platforms and related clinical or operational systems strongly preferred.
• Demonstrated ability to work with senior leadership and cross-functional stakeholders to align priorities and drive program outcomes.
• Strong facilitation, communication, and organizational change leadership skills.
• Relevant certifications such as SAFe Release Train Engineer (RTE), SAFe Program Consultant (SPC), Certified ScrumMaster (CSM), or Lean/Six Sigma.

Physical Requirements

• Manual dexterity sufficient to operate a personal computer and other office and laboratory equipment.
• Must be able to sit for one hour or more.
• Must be able to work under stressful conditions.

Personal Protective Equipment

• Follows Standard Precautions using personal protective equipment as required for procedures.