[Hiring] Senior Operations Manager, Process Innovation @Alma
Mar 18, 2025 - Alma is hiring a remote Senior Operations Manager, Process Innovation. đź’¸ Salary: $150,000 - $175,000. đź“ŤLocation: USA.
Role Description
We are looking for a mission-driven, hard-working team member who is passionate about making mental health more affordable and is excited by the entrepreneurial challenges of designing and planning operational workflows for a rapidly scaling Core Operations team.
As a Sr. Operations Manager of Process Innovation, you will be responsible for unlocking and building key process optimizations that will enable Alma’s operations teams to scale through our next chapter of growth by using business insights and creativity to drive strategic change. Reporting to the Senior Director of Operations, you will assist in developing and implementing a strategic roadmap of initiatives that drive our overall business objectives.
In addition, you will partner closely with Operations leadership to design and build the roadmap and workflows that the team will rely on to execute high-quality, excellent operations. You will interact regularly with and build strong relationships with cross-functional teams, including:
- Product Engineering
- Customer Success
- Business Intelligence
- Payer Partnerships
The ideal candidate has a bias towards action, a strong sense of ownership, thrives in ambiguous situations, and enjoys driving cross-functional projects through to completion.
What you’ll do:
- Lead initiatives centered on new projects, process improvements, and customer experience enhancements, overseeing execution from discovery to recommendation and implementation
- Develop and prioritize a strategic roadmap of enhancements to drive meaningful impact on key business metrics
- Foster strong relationships with Business Intelligence, Product, and Operational stakeholders across the organization to identify needs and deliver comprehensive solutions
- Mentor junior team members and lay the foundation for building a high-performing team
- Collaborate closely with product leaders to foster strong alignment between product and operations teams
- Drive organization-wide strategic initiatives and manage high-priority escalations
Qualifications
- 5-8 years experience working in an operations role preferably within healthcare, consulting, investment banking, private equity, strategy, or a high-growth startup
- At least 2-4 years of people management experience
- Proven experience executing complex strategic and operational initiatives with strong business acumen and deep understanding of business and financial principles
- Track record of driving results in fast-paced, dynamic environments
- Strong problem-solving skills, with the ability to analyze data and provide strategic recommendations
- Expertise in quantitative and qualitative analysis, including building complex Excel models; SQL proficiency is a plus
- Strong interpersonal and communication abilities, paired with a relentless focus on organization, meticulous attention to detail, and excellent project management skills
- Passionate about mental health care, our mission at Alma, and diversity, equity, and inclusion
Benefits
- We’re a remote-first company
- Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans
- 401K plan (ADP)
- Monthly therapy and wellness stipends
- Monthly co-working space membership stipend
- Monthly work-from-home stipend
- Financial wellness benefits through Northstar
- Pet discount program through United Pet Care
- Financial perks and rewards through BenefitHub
- EAP access through Aetna
- One-time home office stipend to set up your home office
- Comprehensive parental leave plans
- 11 paid holidays, 1 Alma Mental Health Day, and 1 Alma Volunteering Day
- Flexible PTO
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
$150,000 - $175,000
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 18, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
