[Hiring] Senior Manager, Project Management @ICON plc

Role Description

Responsible for the overall tactical and strategic direction and management of projects through designated project managers, ensuring consistency with corporate strategy, consistency of process across projects and internal and external customer satisfaction with the projects. Directs and provides day-to-day tactical oversight to their assigned Project Management team. Provides vision, leadership and mentorship to assigned team with respect to performance and career development. Accountable for the overall direction, coordination, implementation, execution, control and completion of all programs/projects, ensuring consistency with company strategy, commitments and goals. Accountable for compliance of the Project Management team with IMC and ICON policies and procedures. Ensure optimal planning, allocation and performance of resources within Project Management.

Essential Responsibilities

• Recognize, exemplify and adhere to ICON's values which center around our commitment to People, Clients and Performance.
• Create a culture of process improvement with a focus on streamlining processes, adding value to our business and meeting client needs.
• Maintain a positive, results-oriented work environment by building partnerships, modeling teamwork and communicating in an open, balanced and objective manner.
• Provide strategic and tactical management to assigned team of Project Managers and Project Assistants.
• Mentor and manage assigned project management team through establishment of mutually agreed objectives and professional development plans.
• Build and maintain the performance and effectiveness of assigned project management team, including regular checks on team health and identification and resolution of team performance issues.
• Ensure adequate training is provided to employees for all new and updated processes.
• Assess Training Curriculum and current staff understanding and identify training needs for new employees and for continuous improvement/development of existing staff.
• Manage project workload and resource forecasts for the group, as well as project assignments.
• Identify personnel resources for new and existing projects.
• Develop operational metrics for assessment of project performance.
• Serve as the escalation point for project managers in resolution of customer or cross-functional issues that cannot be resolved at the project manager level.
• Ensure the proper tools are provided to the team and that they are being used effectively; identify obstacles and make corrective actions/recommendations as necessary.
• Monitor the efficiencies of current operational processes and identify and/or lead opportunities for improvement.
• Provide senior management with team performance metrics as assigned.
• Lead or participate in strategic planning and risk assessment, managing the development and delivery of appropriate contingency activities.
• Analyze department and project financial data, identify issues/trends and implement corrective action plans as necessary to ensure profitability.
• Promote a proactive, professional culture within the Project Management department and contribute to the group’s success.
• Ensure the team is compliant with standard procedures and other company policies.
• Lead customer meetings and escalations when required.
• Support staff recruitment, including interviews and supporting hiring process.
• Other responsibilities as assigned by senior management.
• Travel required up to 25% of the time.

Qualifications

• Minimum of a Bachelor’s Degree in life sciences, project management, business administration, or a related field; advanced degree or relevant certifications (e.g., PMP) are preferred.
• Extensive experience in project management within the clinical research or pharmaceutical industries.
• Supervisory experience required.
• Strong leadership and organizational skills, with a proven ability to manage multiple projects and priorities effectively.
• Excellent analytical and problem-solving skills, with a focus on data-driven decision-making.
• Strong communication and interpersonal skills, capable of engaging and influencing stakeholders at all levels.

Benefits

• Competitive base salary and performance related incentives.
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable.
• Retirement and pension plans.
• Life assurance and disability coverage.
• Employee assistance programmes and wellbeing resources.
• Learning and development opportunities through structured training and career pathways.
• Benefits may vary depending on role and location.

Inclusion and Accessibility

ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported. If you require reasonable accommodations during the recruitment process, please let us know or submit a request.