[Hiring] Senior Manager, International Programs @Tomorrow.io

Role Description

This role is for someone who delivers results across borders, time zones, and organizational boundaries. We are looking for a hands-on operator who personally drives complex, high-stakes engagements to successful outcomes, not someone who manages program governance from a distance.

Tomorrow.io's Customer Delivery and Operations team sits at the center of the company, connecting our business units to the technical organization. We own the full lifecycle of customer programs across our global portfolio, from pre-sale technical engagement and proof of concept through post-sale delivery and operational support. This role will span a diverse set of international programs, national agencies, and other large-scale organizations operating in demanding, mission-critical environments.

You will own programs end to end, meaning having command of every detail:

• The contract terms
• The technical requirements
• The stakeholder map
• The risks
• The critical path forward

You will be expected to:

• Identify and resolve blockers proactively
• Close gaps between customer expectations and delivery
• Maintain momentum across multiple concurrent engagements in different countries and contexts

You will join a small, high-output team in a fast-moving company where the operating model is still maturing. There is no large program office behind you. You will be expected to build the frameworks and processes you need, not wait for them to be handed to you. The right candidate sees that as an opportunity, not a limitation.

What Winning Looks Like

• Your programs deliver on time, within scope, and with zero surprises to leadership or the customer.
• Contract milestones are tracked, invoicing is clean, and compliance artifacts are complete without being chased.
• Customers in your programs trust you personally, not just the company.
• Internal teams treat your programs as well-run and easy to support.
• You run multiple concurrent programs across different countries, customer types, and regulatory environments without dropping threads.
• When a new international opportunity enters the pipeline, you can step into the pre-sale engagement.
• Risks surface early; you identify issues before they escalate.
• You raise the bar for the teams around you.

What You'll Own

Program Delivery

• Own and drive the full lifecycle of international programs.
• Translate signed contracts into executable program plans.
• Manage scope, schedule, budget, and technical risk across multiple concurrent programs.
• Ensure all contract deliverables are completed accurately and on time.

Stakeholder Management

• Serve as the primary point of contact for customers on active programs.
• Drive alignment across internal teams.
• Navigate complex procurement processes and compliance requirements.
• Manage relationships with external partners involved in program delivery.

Pre-Sale Support

• Support Business Development and Sales on active international opportunities.
• Bring operational perspective into pre-sale conversations.
• Contribute to proposal and response efforts.
• Orchestrate the pre-sale technical motion.

Governance and Reporting

• Report program health, risks, and progress to senior leadership.
• Build and maintain program tracking and reporting standards.
• Provide guidance and governance support to team members involved in program execution.

Qualifications

• 8+ years of hands-on program or project management experience.
• A track record of personally owning and delivering programs end to end.
• Proven ability to manage multiple concurrent programs across different countries.
• Strong cross-functional influence skills.
• Direct experience navigating international operating environments.
• Excellent communication skills in English (written and spoken).
• Willingness to travel internationally as programs require.

Requirements

• Experience in high-stakes, zero-tolerance-for-downtime environments.
• Experience with weather, climate, earth observation, or related technologies.
• Familiarity with SaaS or Data-as-a-Service delivery models.
• Experience navigating both solicited and unsolicited deal paths.
• Commercial acumen.
• Additional languages relevant to our international markets.
• Experience in a high-growth startup or scale-up environment.

Benefits

• Anticipated salary range: $130-165k.
• Comprehensive health benefits.
• Unlimited paid time off.
• Relocation assistance may be offered for certain roles.