[Hiring] Senior Manager - Enterprise Observability Strategy and Governance @CVS Health

Role Description

The Senior Manager - Enterprise Observability Strategy and Governance provides strategic leadership for enterprise-wide observability programs and services, driving maturity and value across the full observability ecosystem. This role defines and executes the observability strategy, operating model, and multi-year roadmap, establishing standards, governance, and success measures that guide consistent execution across multiple teams, platforms, and technology domains.

Accountable for an enterprise portfolio of observability initiatives spanning multiple towers, the Senior Manager balances competing business and technology priorities while serving as a trusted advisor to Observability and Technology leadership. Through strong governance ownership, portfolio management, and outcome accountability, this role advances platform scalability, financial optimization, and measurable business outcomes.

The ideal candidate brings a strong foundation in enterprise program management, observability technologies, and IT governance, with a passion for enabling data-driven operations, operational resilience, and service excellence at scale.

Qualifications

• 7+ years of experience leading complex, enterprise-scale programs or products within IT infrastructure, observability, or enterprise technology platforms.
• 3+ years of experience using Atlassian Jira as an enterprise system of record to govern intake, prioritization, and backlog structures, and to support standardized delivery and performance reporting across multiple teams, including epic, feature, and user story management.
• 3+ years of experience defining strategy, operating models, and governance frameworks for cross-functional programs delivered in Agile, SAFe, or hybrid environments.
• 3+ years of experience with observability concepts (metrics, logs, and traces), combined with broad knowledge of enterprise observability platforms (One or more of the following is required - Splunk, AppDynamics, Dynatrace, Grafana, Prometheus, OpenTelemetry) to define platform architecture direction and guide tooling strategy, vendor alignment, and integration decisions.
• 3+ years of experience establishing observability governance in partnership with ITSM/ITOM platforms such as ServiceNow, including CMDB alignment and enterprise reporting models.
• 3+ years of experience owning financial strategy for technology services, including investment prioritization, cost modeling, optimization approaches, and executive-level financial governance.

Requirements

• PMP (Project Management Professional) certification.
• SAFe Program Consultant (SPC) or equivalent advanced Agile certification.
• ITIL v4 Foundation certification.
• Cloud certifications (AWS, Azure, or GCP).
• Formal product management certification or advanced product management training (e.g., Pragmatic Institute, Certified Scrum Product Owner, or equivalent).
• Atlassian Jira certification or equivalent Atlassian credential demonstrating advanced or enterprise level use of Jira to support product governance, standardization, and delivery transparency.
• Experience working in healthcare or other highly regulated industries.
• Strong executive level communication and stakeholder engagement skills, with proven ability to influence senior technology and business leaders and drive enterprise alignment.
• Advanced analytical and problem-solving skills, with experience defining enterprise performance frameworks, OKRs/KPIs, and value measurement approaches.
• Experience owning risk and compliance posture for enterprise platforms, including defining controls, mitigation strategies, and governance processes in regulated environments.

Education

• Bachelor’s degree from accredited university or equivalent work experience (HS diploma + 4 years relevant experience).

Benefits

• Affordable medical plan options.
• 401(k) plan (including matching company contributions).
• Employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.